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Customer reviews for Hydro-Force Surge Elite X2 Inflatable Two-Person Kayak - 12'8" for
Hydro-Force Surge Elite X2 Inflatable Two-Person Kayak - 12'8"
2.6 out of 5 stars
stars14 ratings12 reviews
  1. 5 stars0% (0)
  2. 4 stars36% (5)
  3. 3 stars7% (1)
  4. 2 stars36% (5)
  5. 1 star21% (3)

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Showing 11-12 of 12 reviews
Jul 25, 2023
Wet In Kentucky
2 out of 5 stars review

Design flaw allows excessive water into kayak

Very disappointed in the openings front and rear which allow significant water into the kayak. While the openings are covered by attractive minimally functional bumpers we had over 3 inches of water in the kayak while exploring a glassy calm lake for less than 45 minutes. We decided not to try a river and would return the kayak if it would be accepted.

Helpful?3B1WJ9T4S4OH13938967012
reply from Bestway USA

Hello, we are sorry to hear you are disappointed with your kayak. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Sep 4, 2023
Bond007
2 out of 5 stars review

Nice Kayak, but Poor Design Allowing Water In

Was so excited to get this kayak so we could start using it in our RV adventures. Took it out on the water over the Labor Day weekend and immediately my son sad, "I think we have a leak, Dad. Water is coming in. So we quickly went to the shore to investigate. The air chambers were good and solid so we looked at the seams. Nothing we could tell. After further investigation, I see the intentional gaps/holes in the front and back of the kayak (as other reviewers have also mentioned). Not sure why it was designed this way. We decided to switch places and try again. Same result. We went for about 15 minutes and by that time, I was sitting in water legs completely covered and the little zipper bags on the seats were now letting water get to our car keys, phones, etc. We turned around and went right back to the dock. Was VERY VERY disappointed. Think I'll call the company and possibly return to Sam's. It's a nice Kayak, but very poor design to let in that much water.

Helpful?3B1WJ9T4S4OH13938967012
reply from Bestway USA

Hello, we're very sorry to hear that you have experienced this with your Kayak. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.