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Customer reviews for Member's Mark Pro Series 5-Burner Black Gas Griddle for
Member's Mark Pro Series 5-Burner Black Gas Griddle
4.6 out of 5 stars
stars
226 ratings161 reviews
  1. 5 stars79% (179)
  2. 4 stars10% (23)
  3. 3 stars5% (12)
  4. 2 stars4% (9)
  5. 1 star1% (3)

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Showing 41-50 of 161 reviews
Jul 6, 2025
Reviewer name: Nancy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Flat top

It was easy to assemble. You have to be careful of where the burners are located. Great value

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Sep 17, 2025
Reviewer name: KRH
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Griddle

Excellent value. Name brand is not materially better and almost twice the price.

Helpful?6QOMO7F02I7913935200026
Apr 25, 2025
Reviewer name: David
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great 😊 product

Works super well very happy with

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Sep 10, 2025
Reviewer name: Joe
5 out of 5 stars
5 out of 5 stars review

My expectations were met, and actually exceeded!

I have owned a 36" Blackstone at my other home for over four years, and have never had an issue. I have been looking at the Member mark pro 5 burner for my new home based on the positive reviews and the features that I liked about it. A few weeks ago it was on sale so I decided to go for it and I purchased. So many pro's with this unit: -Packaging, Build quality, and instructions: Packaged perfectly, no damage / dents / scratches to any of the parts. Build quality was very good, stainless steel screws with large philips heads (no stripping), feels solid when done. The instructions are very easy to read, step by step, heavy paper (not a flimsy pamphlet that flies away while your trying to work), and MOST IMPORTANT the instructions are updated from the factory! They put stickers IN THE INSTRUCTIONS BOOK over-top of old instructions that are out dated. So the instructions are totally up-to-date! Some reviewers warn of using the Built app because it isn't always current. I agree, use the included instructions; not the app. -Features ,etc: I really like 5 burners over my Blackstone's 4 burners, I like being able to really "tune" my cooking surface with different heat zones for different foods all at the same time, and yes you can do this with 4 burners; but the 5 just adds more adjustability and I like that. The control knobs have a good "feel" to them, high quality, smooth turning. Solid caster wheels that roll well and seem very durable, the front 2 are locking which is perfect for keeping in place. The cabinet doors are rather thin and lightweight, but they ARE NOT flimsy. Nice large door handles that are very solid and the magnetics do a great job at keeping them closed. Oh, and the doors line-up to each other perfectly! No junky doors that require forceful operation to close or pop-open when rolling the griddle around on the patio even over paver stones with joints. The side tables are very strong with well made, thick, stainless steel brackets with good size SS screws securing everything. -Cleaning drain location: OK this is a matter of personal preference, but I ended really liking the location offset near the front! Being a Blackstone user I thought I would struggle with it, but actually no, not at all. The thing I like the most is that I no longer have to go behind my griddle to get to the drippings tray, on the Member's Mark it's conveniently located in the front, simply slide it out, it's a lot easier and cleaner too. The included griddle cover is good, not great, but it does the job. It does have thick, sturdy velcro straps on both side to help keep it tightly on. It also has hand straps to help with removal. It should last a few years, I prefer heavier, thicker materials for my grille covers as I find the cold winter temps, ice and snow destroy thin covers rather quickly. Also, the griddle side tables MUST be lowered in order to use the cover, it will not fit with the side tables up. In closing, I have no cons; only pros! Love it!

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Oct 14, 2025
Reviewer name: John
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome! Huge Improvement on the old model!

Easy Assembly - GREAT Tasting Food! I had the older model of the Members Mark Griddle. It was ok this is better quality. The griddle is stiffer and has greater support with welded channels on the underside. This helps with heat distribution. The five burners have greater heat control as HOT is really HOT and low is just enough to brown toast without burning. The griddle surface is smoother, and I like the fact the design allows me to fold up the sides to help conserve space on the patio. Of course I love the cover that folds up and helps protect from the elements.

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Oct 7, 2025
Reviewer name: Kim
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dangerous

Don't buy. First grill drawer brackets had to be replaced because they were bent. The very first time it was used caught fire in cabinet with the gas tank. My husbands hand were burned while trying to shut off gas before it could possibly blow up. 3 phone calls later they are going to refund my money which is the least they could do considering the circumstances and our tank is also completely ruined. And until talking with the last person did anyone seemed ever remotely concerned or even ask how bad the burns were

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear about the issue with your bent brackets and the fire you experienced! To experience a fire during your first use, especially inside the cabinet, where the propane tank is, indicates that there was a leak in the connection between the regulator and the propane tank. CAUTION: For safety purposes, it is important to note that a leak test is required before first use, any time the grill is moved, whenever the propane tank is disconnected for a refill/replacement, or anytime you smell gas or experience performance issues such as low flames. <br /><br />The directions to perform a leak test are located in your user manual (Page 10). We always recommend reading the user manual carefully before use. For your convenience, we have also included a link below to a step-by-step instructional video for safe and proper first time use. Including information regarding how and when to perform a leak test, proper lighting procedure, seasoning steps and more:<br />https://www.youtube.com/watch?v&#61;oU92pBSBzxI <br /><br />For questions or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Jun 20, 2025
Reviewer name: Pro series 5 burner issue
2 out of 5 stars
2 out of 5 stars review

Malfunction right out of the box

Firebox came with a faulty piece on the side (the right collapsible tray). Called to get a replacement. It's on back order. Now I'm worried about the quality for the rest of the griddle.

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear your grill arrived in less than perfect condition. We&#39;re confident that once your part arrives and you have a change to use your griddle, you will be fully impressed. Should you have any questions or concerns, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to address any issues. Hope this helps!

Sep 17, 2025
Reviewer name: Mario
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Big beautiful grill

Awesome

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Apr 15, 2025
Reviewer name: Cassie
3 out of 5 stars
3 out of 5 stars review

Does the Job BUT...

I bought the stainless version of this, last spring. It does the job, and was relatively easy to assemble, i only needed help lifting the cast iron griddle. It doesnt heat very evenly, and is tricky to keep it seasoned, due to the uneven heating... but with a little elbow grease, its doable. The cover seems like it wouldnt last long out in the elements, mine is on a covered porch so its done fine over the midwest winter. *BIGGEST COMPLAINT* is i cannot find any accessories to fit this, no silicone covers or drip tray liners fit appropriately, nor can i find a sturdy cover to fit properly. I wish Menbers Mark made an accessory line for the outdoor appliances they sell!! Otherwise i love it :)

Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The outside of the griddle especially closer to the front where the grease trap is, will be a little cooler than the areas over the burners. However, if you're experiencing large temperature differences, here are some tips to help troubleshoot (which will also prevent warping):- Preheat at lower temperatures and for a shorter period. This will give you greater control of your griddle temperature. You can also avoid wild temperature differences, by never adding a large amount of frozen food or cold water to a hot griddle.- Don’t overheat. You might get the urge to turn your burners up to "HIGH" when you use the Griddle, but don’t! Most only need to be set to “MED” to heat to over 500 degrees F.- Checking the levelling of your griddle can help ensure that the griddle top is receiving even heat distribution from the burners.For additional product inquiries, replacement parts (cover, foil inserts, etc.), don't hesitate to reach out to us at: 1-833-454-0864 Hope this helps!

Jun 22, 2025
Reviewer name: Nancy
3 out of 5 stars
3 out of 5 stars review

i love the grill, however my new grill was missing the grease drawer and the 3 disposable grease pans. i had to buy the disposable pans. i called customer service for the last 3 months, and am being told the drawer is on back order, however they keep selling the units. i assume without the part?

Helpful?6QOMO7F02I7913935200026