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Customer reviews for Member's Mark Pro Series 5-Burner Black Gas Griddle for
Member's Mark Pro Series 5-Burner Black Gas Griddle
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4.6 out of 5 stars
stars
226 ratings161 reviews
  1. 5 stars79% (179)
  2. 4 stars10% (23)
  3. 3 stars5% (12)
  4. 2 stars4% (9)
  5. 1 star1% (3)

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Showing 111-120 of 161 reviews
Mar 28, 2025
Reviewer name: Morensar00
5 out of 5 stars
5 out of 5 stars review

very easy

had everything that was included the only downside was they didn't tell us which box had a which item in it

Review from BILT
Helpful?6QOMO7F02I7913935200026
May 2, 2025
Reviewer name: Jayyy0418
5 out of 5 stars
5 out of 5 stars review

Great instructions

The instructions alone are worth my recommendation. Never seen 3D instructions but it was really helpful and easy to use.

Review from BILT
Helpful?6QOMO7F02I7913935200026
May 20, 2025
Reviewer name: Jph61
5 out of 5 stars
5 out of 5 stars review

Great Griddle

Love the 3D help. SUPER easy to assemble! Looks great, feels great. Comes with extra screws but don’t need. Absolutely in love with it!

Review from BILT
Helpful?6QOMO7F02I7913935200026
Oct 14, 2025
Reviewer name: Lou A
5 out of 5 stars
5 out of 5 stars review

Straight forward assembly

Review and use the 3D mode to ensure parts are assembled correctly. Have different size screw driver bits. One size does not fit all.

Review from BILT
Helpful?6QOMO7F02I7913935200026
Oct 15, 2025
Reviewer name: RGONZ72
5 out of 5 stars
5 out of 5 stars review

SIMPLE INSTRUCTIONS

BEING BALE TO DIFFERENCTIATE THE PARTS WITH THE CORRECT COLORS PAINTED VERSUS NON PAINTED IN ORDER TO AVOID CONFUSION.

Review from BILT
Helpful?6QOMO7F02I7913935200026
Nov 7, 2025
Reviewer name: Teresa
5 out of 5 stars
5 out of 5 stars review

Great Instructions

This was by far the most helpful instructions for building the griddle! I'm very pleased with the instructions. Thank you for making my life easier!

Review from BILT
Helpful?6QOMO7F02I7913935200026
Nov 8, 2025
Reviewer name: WWK3
2 out of 5 stars
2 out of 5 stars review

WWK3 MM 5B Pro-Series Review

The right door is sprung and closes askew/improperly. The grease drawer is sprung as well. I've forced the drawer closed.

Review from BILT
Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you griddle arrived in less than perfect condition. For replacement parts or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send replacement parts right to your home. Hope this helps!

Nov 8, 2025
Reviewer name: Orly
5 out of 5 stars
5 out of 5 stars review

Game Changer! Assembly for Idiots. LOL

Total game changer! i used the app for the whole assembly. i took my time, looked carefully and made no mistakes.

Review from BILT
Helpful?6QOMO7F02I7913935200026
Oct 12, 2025
Reviewer name: Jason
5 out of 5 stars
5 out of 5 stars review

Assembly

more audible commands

Review from BILT
Helpful?6QOMO7F02I7913935200026
Jul 14, 2025
Reviewer name: Zach
2 out of 5 stars
2 out of 5 stars review

No part numbers

The part numbers are no where to be found on any of the parts and the ones that have numbers aren’t even the correct ones.

Review from BILT
Helpful?6QOMO7F02I7913935200026
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are sorry to hear that the assembly did not go smoothly. Please Note: There is a 3D interactive app called BILT that is free to download for both Android and iPhone users. Many customers find it helpful during assembly. <br /><br />Alternatively, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />Should you have any difficulty, or require replacement parts, please reach out to customer care by phone or email at: support&#64;proseriesbbq.com or by phone at 1-833-454-0864.