Very poor customer service by proform/ifit

We just got the Proform Carbon TLX Treadmill and so far I have been pretty happy with it. It has been simple to use, once we got it set up. You do have to have an ifit account to get the treadmill to run initially. It makes you login to an account and activate the machine, it won't work without doing this. You don't need the account after it is activated, you can just use it as a normal treadmill, but the ifit account gives you more flexibility with the machine, and it will better track your workouts. It was relatively easy to assemble, there are some points in the install where a second pair of hands is helpful, and the tools they provide to do the assembly are top notch, not the cheap stuff you normally get. I did notice at slow speeds, like 1 mph, it seemed to bog down a bit and almost stop, but above that speed I didn't notice anything like that. The console is very straight forward and simple to use, basically just speed and incline. If you want more functions, you need the ifit app, and if you sign up for the membership, you can get all sorts of prerecorded workouts that can just be put on the machine. Overall, I am happy with the treadmill. It is simple and easy to use. I especially like that it has a built in fan that you can use. I got this at a discount in exchange for giving my honest opinion.

i had a Proform 15 yrs or so ago. good treadmill well built HOWEVER the black tread continued to move off center leaving me no choice but to walk forcefully to the right to bring it back to center. so much so i had to set it out in the trash i did not know how to fix it. 6 months old i was frustrated 🥴

I'd confidently rate the treadmill a solid 4 out of 5. Assembly was a breeze, thanks to straightforward instructions, though I'd recommend an extra set of hands for the heavy lifting. Performance-wise, the treadmill delivers—user-friendly buttons, a handy fan, and swift adjustments for speed and incline. It operates quietly, steering clear of any unnecessary noise. However, a couple of hurdles popped up. To activate the treadmill, you'll need the Ifit app, and syncing it with my phone was a bit of a puzzle. Luckily, my husband effortlessly sorted it out on his device, so the hiccup might have been on my end. At slower speeds, around 1.0 - 2.5 mph, the belt lagged a bit, which might pose an issue for rehab or older users. Anything faster than 2.5 mph, though, went smoothly. Keep in mind: if your phone is connected, the treadmill won't cooperate unless the app is open. All in all, it's a user-friendly machine. With an Ifit membership, you'll find lots of different types of workouts catering to different fitness levels and goals. And as a disclaimer, I received this product at a discount for an honest and unbiased review.

Pros 1. Very sturdy even for larger people 2. Nice incline feature 3. Great speed 4. Quiet Cons 1.Having to pair with ifit app 2. Hauling it in the house took two strong men 3. Fan is set to high for shorter people This is an incentivized review.

Once I set what is displayed during exercise I should not have to reset it each time I exercise. Also, since lowering the elevation before folding is a must, why not have the elevation automatically reset to zero when the exercise session is completed. It would also be very helpful if your company would engage for the delivery people to take the old treadmill away, especially since it was a Proform. Finally, it would be great to be able to get to a human to troubleshoot instead of robots which waste a lot of time.

Needed a new treadmill for sprint training and this works wonderfully. I haven’t tried it at max speed yet but to just run 9 mph it has done fantastic. All equipment seems solid and well made. I was given this product for a reduced price in exchange for my honest and unbiased opinion.

I live in a very windy part of the desert, so outdoor running is hit or miss. This treadmill changes that! It was easy to put together (I did it by myself, but that's not recommended because it is very heavy), it is easy to use and store. I use it every day and I've seen these treadmills in professional gyms, so know they can go the distance. Very reasonably priced for the quality of this product.

So far, this treadmill has been a great addition to the gym. It's not too bad of a setup process as at all, though will require a couple of people. It's got a lot of nice features and seems to run real smooth once you got it up and going. The control panel is easy to navigate and use. The cushion seems pretty nice so far while running. I do like that is has fans, though I always wish they are more powerful. I also wish it had a little bigger incline so I could train a little more hiking during the winter. But other then those small complaints, the treadmill has been great. I do like that it comes with the ifit enabled, and that's nice when you have the free trials to use. But it is a bit expensive for my taste. So I don't think it would ever be worth paying for for me. This is an incentivized review.

I recently had the opportunity to try out a new treadmill, and I wanted to share my experience with you. Overall, I am quite satisfied with the product, but there were a few aspects worth mentioning. Firstly, the setup process did take a bit longer than expected. Additionally, we encountered some issues with a few pieces breaking off during assembly. Fortunately, these setbacks didn't affect the treadmill's performance, and we were able to address them without compromising the overall functionality. Once set up, the treadmill proved to be user-friendly. Navigating through the screens to adjust settings, speed, and incline was straightforward, although a bit more intuitive design could have been appreciated. One notable point is the noise generated by the new belt. Initially, there was some audible sound, but it diminished over time. It's worth considering if you prioritize a silent workout environment. The transitions between different speeds and incline levels were impressively smooth. This feature contributes to a seamless and enjoyable workout experience, allowing for efficient adjustments without interrupting your rhythm. The treadmill's size is ideal for smaller spaces, making it a great fit for those with limited room. Moving it around is a breeze, and I found that one person can easily handle the task. In conclusion, despite the initial challenges during setup and the minor noise issue with the new belt, I am overall very satisfied with the treadmill. Its user-friendly interface, smooth transitions, compact size, and easy mobility make it a valuable addition to my home gym. It's important to note that I received the product at a reduced rate in exchange for my honest and unbiased opinion, and I believe this feedback accurately reflects my experience with the treadmill.