I am 62 and bought the Estate Collection Firm Pillow Top mattress with adjustable frame 127 days ago. My old mattress was soft and caused back and hip pain so I opted for the mattress with the firm topper. I am a back and side sleeper. Although the mattress initially felt comfortable and luxurious it started agitating my back and hips and I feel pain within 10 minutes of getting up in the morning that lasts all day. Unfortunately, I cannot return the mattress (trial period expired) and it was a very expensive purchase for me. I'm considering buying a Tempur-Pedic topper to see if that gives my back and hips some relief. I wish I had purchased a mattress with a medium topper instead. The medium one may have given me that hotel level luxury sleep I was striving for.

My parents have always bought and loved Stearns and Foster, so when my husband and I needed to upgrade our mattress we purchased a firm King sized Stearns and Foster from the Estate collection. Not only has the new mattress resolved his morning back pain, but I swear we can fall asleep faster and sleep more deeply - and it's only been two weeks! We love how supportive it is, and our large dog LOVES it too :) We truly look forward to getting in bed every night. Highly recommend the adjustable base too for adjusting head and leg elevation. 12/10 recommend.

[This review was collected as part of a promotion.] Stearns and Foster kindly gave me this mattress for free so that I could review it, through the BzzAgent sampling program. This is a pretty fantastic mattress, it offers lots of support, you can tell it's very high quality. The mattress I was sleeping on before was only two years old and never offered this type of support, this mattress literally hugs your body and doesn't put extra pressure on your joints. Me and my Beau, both have been sleeping on this mattress and have been sleeping much better and more soundly, my Beau has said his back and legs hurt less since we started using this mattress, it's also much quicker to get comfortable which has resulted in less tossing and turning. I would absolutely buy this product and recommend it to anyone looking for a new mattress, that is not only comfortable but provides support, it's worth every penny. The mattress itself is very luxurious looking, it has a nice blue and a beautiful pattern on the pillow top, you can see how high quality the stitching is and the soft handles make it very easy to move, it is a bit heavy-duty but I think that adds to the fact it's made to last. I appreciate the opportunity to review this mattress and want to thank Stearns and Foster and BzzAgent for the opportunity.

[This review was collected as part of a promotion.] I love how comfortable this mattress is. It's the perfect balance of firm and soft. I work 12 hour shifts as a CNA and could NOT fall asleep easily on my old mattress. This Stearns & Foster mattress has been an absolute sleep changer.

[This review was collected as part of a promotion.] This is one of the highest quality mattresses I have ever felt. It is so thick and soft and feels like I am at the best spa in the world when laying on it. It is very heavy so two people are needed for moving! I found that although it is soft, I don't totally sink in which is good!! I have already recommended to friends and family.

[This review was collected as part of a promotion.] Usually, I have extra things added to my bedding to make it more comfy, no matter what mattress I had I always had the memory foam toppers, the egg carton-looking topper, or unused blankets just to add more cushion. Not with this mattress. Granted, it took about a month to break it in for it to be comfy, but now it is the best sleep EVER. I sink right into it. The mattress is by no means thin. It is very thick and plush. I highly recommend this brand!!!

[This review was collected as part of a promotion.] I really love this mattress. The firmness is perfect and comfortable. It has a soft pillow top while not being too soft that you sink into it. It appears to be very well made. I have had to spot clean it and that was very easy to do. It is a very thick mattress so it is setting a bit higher than my old mattress but not so much so that I need a step stool. It matched up perfect with my old box spring.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

[This review was collected as part of a promotion.] My husband has some back pain that seems to feel better when he sleeps on a very firm mattress. We chose this mattress to replace one that was too soft for him. This mattress is very comfortable for both of us. We do not feel each other moving at night and both of us wake up refreshed in the morning. This bed feels comfortable and sturdy and has not yet formed any indentations where we sleep. I was given this bed in exchange for my honest review and I can say we would certainly purchase this mattress again!

I purchased this mattress May 2022, I should have written a review sooner. I expected a comfortable product from Stearns & Foster especially for the cost. However, the mattress does not recover from body impression, leaving an indentation finding it difficult to reposition myself while sleeping, making a good nights sleep compromised.