Hi, Thanks for reaching out to us regarding your Philips Shaver. We are really sorry to hear that part of the product is not working and hope we can help! If you are referring to the precision trimmer attachment, you can hold the trimmer perpendicular to the skin and move it downwards while exerting gentle pressure. We hope this helps! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi thank you for leaving a review. We're saddened to hear about your experience with your S6000. We'd like to see how we could improve your experience with your shaver, and might be able to give you some tips that could help with your results. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,