[This review was collected as part of a promotion.] First off, would like to say Most new mattress make my back hurt. The first night and this one did not. Was very surprised before i start let me say i recieved this mattress as part of a promotion and was blessed to get to review it. I like the handles in the side makes it easier to move around. 2nd thing I noticed was the little air holes on side. Was super excited about that I'm a hot sleeper live in Texas can say I think this idea actually works its not like a ice box bit I diffenelty seem to be cooler at night not so stuffy . So that wad a major bonus with me . It's pretty tall when you put it on a box spring I really like that. Get deep pockets sheets also. Havnt had any issues with sheets coming off so that another thing I like usually sheet is half off by morining. And I received the soft lux hybrid first time with a mattress with memory foam. And I loved it. I like that it's a hybrid so you get the benefits of both memory foam and springs. I'm a side sleeper and havnt woke up to my shoulder hurting and that is awsome. The only thing is that my and my husband I feel end up in the middle some nights leaning on each other and with it being soft it feels like you kinda sink in but I like it and love it first luxury mattress I have owned and it did not disappoint. I received this as part of a promotion

Ok so it just arrived but it is so hard I can't imagine sleeping on it tonight. I ordered the reserve pillow top soft and actually called S&F because I thought maybe the wrong bed was delivered. Unfortunately it is the right bed and it is hard as a rock. I don't understand at all how this could be so hard and be described as pillow top soft. Customer service told me it will soften up. I'm so sorry I ordered this and right now have no doubt I'll be returning for a refund as soon as humanly possible.

Recently purchased this mattress and a large dip formed about the size of a watermelon only a month or so of sleeping in it. It was replaced by the same exact mattress and once again the dip is back. Don't think we'll be keeping this mattress and get our money back.

Very disappointed in spending this much money on a mattress that hurts my body so bad to sleep on and can't even return it. There is nothing level on it, it's stiff in some spots and super soft in others. You would think with a price tag like that it would feel like a luxury bed. I will never ever buy another stearns and foster again as this was my second one after exchanging a different one because it was ungodly uncomfortable. Their is no way the same mattresses are in the store than being sold. And I am well past the break in period so my body doesn't just need to adjust.

My husband and I are absolutely blown away by the quality of this product. We knew we needed a new mattress, but have been trying to hold out as long as we could (inflation ). After a month or so of consistently waking up in pain, with stiffness and aches that would last a good part of the morning, I had the last straw. We went to our local mattress store and we trialed several different beds. My husband and I agreed we wouldn't shop with price in mind, but instead we would shop for comfort. I laid on this mattress and felt like I fell into a cloud. It supported every curve on my body and suited me as a side/back sleeper and my husband as a side/belly sleeper. We still laid on other mattresses - unsure if we wanted traditional coils or if we wanted to get another all foam mattress. The hybrid is really the best of both worlds. We got it delivered and set up, napped for the afternoon and woke up for the first time in months without any shred of pain! My husband and I both have rheumatic arthritic conditions. The bed you sleep on is an investment. We have the soft, the medium was okay, the firm was too much for us. If you can, sample the mattress and you, too, will be sold on the superior quality of Stearns & Foster!!!

This mattress is nicely made. But my lower back hurts. So do my hips. I cannot lay down on my hips at all. It hurts when I lie down on either my left or right hip. I do not recommend this mattress if you have hip pain. I am 5 feet 5 inches tall and weigh about 225lbs. I got the soft lux hybrid after trying the firm reserve, which was horrible because it gave me a lot of additional hip and lower back pain after trying it out for three months. I realize now that I'm not too fond of memory foam and wish I had never purchased this mattress.

[This review was collected as part of a promotion.] I received this mattress as part of a promotion. This mattress is very nice. The cover is soft to the touch and feels very luxurious. The bed is very thick, so you need deep pocket sheets for it. Laying down the first time it felt like a dream. Very supportive and comfortable. My daughter sat down on the bed while I was laying down and it didn't bother me. Normally someone sitting down or moving bothers me. I really didn't feel her sit down very much. Getting out of bed the edge feels like a good quality mattress. I am on the heavier side and it didn't feel like I was caving in the whole edge of the mattress. The edges seem to be very well made and make it easier to get out of bed. I am pleased the mattress has handles on the sides for ease of moving it, if needed. The bed didn't smell weird or have a strong chemical smell like other new beds I have purchased. So far so good and I am now considering buying another for my master bedroom in a King size.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

[This review was collected as part of a promotion.] I were gifted the Stearns & Foster Lux Hybrid Medium - Queen (LHH1) mattress for my review and I am so glade I said yes to this one chance to give my review. This bed has had a wonderful impact on my rest! As I do have hm some hip and back pain from and old accident on and my old mattress did not help with that any. My life just changed for the best! The best mattress I have ever slept on! 100% satisfied with this bed okay killed the pain better than the doctors do. With that also the downside is for is it stays pretty cool and not sure if it'll be too cool in the winter time because I turned to be cold a lot. For some of them it helps me sleep cuz I'm not sweating the way I did on my other mattress because this bed does breathe really good an stay cool throughout the night.

We got the mattress for less than a year and its already sagging. We have tried to communicate with the service department and all they refused to exchange the mattress because its not curvy enough. This is ridiculous and its causing psychological issues that we cant even fall asleep properly. We are so disappointed in both the quality of the mattress and the service!