I really like these earbuds because they sound so nice and I love that they have good noise cancellation, and the battery life is genuinely insane. I've had these for 3 MONTHS and they've been sitting at 90-100% at all times. I actually never charge these earbuds for more than five minutes at a time and they've been full battery since I got them in February. This is SO AMAZING and I love this about these earbuds so much. They are just so finicky and very, VERY annoying at times. I'll be using both earbuds and one of them will randomly turn off and not reconnect until I put both back in the charging case. They'll disconnect for no reason and won't connect with my phone at all until I plug the case into a charger. Why so specific? I have no idea! But the funniest thing? This only stopped happening so frequently once I uninstalled the app! (Which is an entirely different app made only for this specific product, because the other app that supports the other headphones and earbuds apparently can't support these earbuds?) For whatever reason having the app on your phone makes the earbuds disconnect whenever they feel like it. Genuinely this is the weirdest thing I've experienced with technology. Sometimes I still have connection issues but since I've uninstalled the app it's only once in a while there's an issue compared to every single day.
My biggest issue is the fact that you cannot turn of the sensors that detect when the earbuds in your ear, so if you happen to want to put one back it just turns your music off entirely and you have to manually reopen your app to turn it back on. Apparently a different model of the Quiet Comfort earbuds have a setting to toggle it off, these ones just don't. This is SO annoying that I genuinely want to return these headphones at times because of it. You can put tape over the sensors, I guess, but I shouldn't have to put ugly tape on my earbuds so they function the way I want them to. If there was a button to toggle the senors off in the app I'd be happy, but apparently that's too difficult? Please don't get me wrong I use these earbuds everyday because I genuinely do like them and I spent my money on them, but I wish I knew how frustrating they would be before I bought them because I might have looked for other options.
TLDR: if you don't enjoy technology that is finicky and annoying to operate or you just get frustrated easily, DO NOT GET THESE! Don't do it, you will not enjoy them. If you can look past minor connection issues and don't mind not having access to the app (it makes the earbuds turn off and disconnect randomly) I would definitely recommend these earbuds! The battery life on mine is crazy and they sound amazing