Payson,Thank you for sharing your thoughts on the picture quality of your Q60CD TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode...and select the mode that best fits your usage:1. Standard: Is the default mode suitable for general viewing environments2. Dynamic: Makes the picture brighter and clearer in bright viewing environments3. Eco: Provided to save energy4. Movie: Suitable for watching TV or movies in a dark room5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Hi,We appreciate you sharing your experience; however, we recommend you contact Sam's Club directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner. You may also want to consider providing feedback directly to the Sam's Club store where you made your purchase.Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

Peggy,Thank you for sharing your thoughts on the picture quality of your Q60CD TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode...and select the mode that best fits your usage:1. Standard: Is the default mode suitable for general viewing environments2. Dynamic: Makes the picture brighter and clearer in bright viewing environments3. Eco: Provided to save energy4. Movie: Suitable for watching TV or movies in a dark room5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist

Mark Rodgers,I'm sorry to hear of this. To best assist you with additional warranty information, we recommend you contact Sam's Club directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.Should you have questions regarding the usage or setup of your TV, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist