Dear Valued Consumer, thank you for telling us about your experience. We regret the disappointment. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have questions about installing and maintaining your Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer

Hello, we are sorry to hear this tree did not meet your expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.