We're sorry there is an issue with the pool, jo, and we hope you will exchange or return it with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Hello Malea, we're glad to hear that you enjoy the size and had fun with our pool. We strive to provide products that not only look good but also function seamlessly. We understand that tidiness is important, It's valuable for us to hear your perspective as we continually strive to improve our offerings. Please know, we're here to assist with any warranty issues or further support. Feel free to contact us at 888.919.0070, available 8 AM-6 PM MST (Mon-Fri). We aim to ensure your satisfaction with your purchase at Sam's Club.

Hello Janessa, thank you for telling us about your experience. We regret the disappointment. The Member's Mark Elegant Family Pool (KB0819000121) is made with durable & puncture-resistant materials. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', if you have questions about installing and maintaining the pool. Best regards, Polygroup Manufacturer

Hello Mawmaw689! Please feel free to contact us, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions or concerns about your Member's Mark Elegant Family Pool (KB0819000). We are here to help! Best regards, Polygroup Manufacturer

Dear Valued Consumer, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer