Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member’s Mark Elegant Family Pool, 10' for
Member’s Mark Elegant Family Pool, 10'
Back to item details
4.2 out of 5 stars
stars
1,784 ratings685 reviews
  1. 5 stars70% (1,253)
  2. 4 stars7% (125)
  3. 3 stars5% (81)
  4. 2 stars5% (81)
  5. 1 star14% (244)
Sort by |
Showing 401-410 of 685 reviews
Jan 23, 2021
Shan
3 out of 5 stars review

Verified Purchase

Hole in the bottom

The size is great but the first day we had it in the grass there was a hole in the bottom of it. Just very disappointed.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark Supplier

Hello Shan, Thank you for telling us about your experience. We regret the disappointment. The Member's Mark Elegant Family Pool (KB0819000) is made with durable & puncture-resistant materials, but it could be damaged by something pointed or sharp hidden in the grass. A repair patch is included with the pool for such situations. Our customer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have questions.

May 27, 2021
Elise
3 out of 5 stars review

Woke up to a deflated pool

Deflated after a single use. Not durable at all. Sam's support was not helpful. Waste of $30. Avoid this one.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Elise, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Apr 24, 2021
Jules
3 out of 5 stars review

Takes a lot of water

We received this product and it was defective. It wouldn't hold air at the rim. Also it uses a lot of water which is tough here in California.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Jules, than you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist you if you have questions about the Member's Mark Elegant Family Pool. The pool holds about 218 gallons, when filled to the recommended level. Best regards, Polygroup Manufacturer

May 31, 2022
whit
1 out of 5 stars review

awful

It’s a great idea. I loved the seats in it. We blew it up one time. Got to be in the pool one time. Less then 12 hours later go outside and the water is flowing out of it because it lost air. Going to try and return it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Valued Consumer, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. (Sams Club)

May 28, 2021
just a mom
1 out of 5 stars review

Deflates!!

have bought 2 now since February!! gets holes of some sort. so bought another one. no holes to be found in the second one and still deflates!! very poor quality!!!

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Hello Just a mom, thank you for telling us about your experience. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer

Jun 6, 2023
Pamela McDowell
1 out of 5 stars review

Disappointed

I bought this for my granddaughter to enjoy during the summer. I got it inflated, filled it with water used one time. It is deflated with water in it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry to hear that your pool has deflated with water in it, Pamela. Please know you can exchange or return the pool anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 28, 2021
Sher
2 out of 5 stars review

Good for a party or event for littles

Just not for long term use. Wastes water as you have to dump it often. Didnt drain well. Mosquito breeding area. Difficult to clean. Gets slippery quickly. Need pool supplies so not as economical as it seems.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Sher, <br />On behalf of Members Mark, thank you for telling us about your experience. Please contact our consumer care team, at 888-919-0070 or &#39;warranty&#64;polygroup.com&#39;, for assistance with your Elegant Family Pool. We are here to help! Best regards, Polygroup Manufacturer

May 27, 2023
Memaw Townsend
1 out of 5 stars review

wanted to like it

I love the shape and seating in this pool. I have bought it twice. I won’t buy it again. I does not hold air. I inflated mine last night. It sat overnight and is deflated. I will be returning it.

Helpful?2JKVQ0HONUQZ13927123649
reply from Member's Mark

We are sorry for this experience, as this is not the quality expected from Member's Mark. Please contact Member Support at (888) 301-0332 if you need any assistance.

Aug 15, 2022
pool
1 out of 5 stars review

pool

I thought for 35 dollars it would be a nice kid pool for summer but after one fill up there were 7 holes in it. We don’t have pets that go outside and I thought it would last more than three days.

Helpful?2JKVQ0HONUQZ13927123649
May 30, 2022
Sharon
2 out of 5 stars review

Ok pool.

It's true. It doesn't stay inflated. It has a really good size tho but it could be good if you're planning on using it and putting it away right after.

Helpful?2JKVQ0HONUQZ13927123649
reply from Polygroup

Dear Sharon, thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear that your pool is not holding the air. All Member’s Mark items carry a 100% member satisfaction guarantee. Please give us a call toll-free at (888) 301-0332, from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays, for assistance with your Member&#39;s Mark Elegant Family Pool.