Customer reviews for Member’s Mark Elegant Family Pool, 10' forMember photos









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Verified Purchase
Great pool.
Great pool! I buy an inflatable pool at the beginning of spring/summer and use it till it gets too cool. I have 3 little ones and it is easier to watch them in this than our large pool. Our girls absolutely loved it and so far it has held up well to their rough play. I’m excited to continue the season with it! I enjoy the seat and backrest so I can join in comfortably.
Verified Purchase
love the pool
love the size of the pool ! however having a well as a source for water and a pool accepts 200+ gallons of water is difficult to keep clean. We did not fill to max and have a tarp to cover it. However it is stagnate water. I was shopping for a filter to assist or considering putting peroxide in.
Haven’t been able to use it!
Tried inflating this but it won’t hold air! Straight out of the box and haven’t even use it yet! I initially got it fully inflated but the bottom portion started going flat and then the entire pool was flat within an hour and all my water leaked! I can’t seem to find any significant damage or an area to repair with a patch. It’s out of stock now so I can’t even do an exchange in case this is just a fluke defect. So disappointed!!!
SAVE THE POOL!!!
I don’t ever do reviews but I do usually read them to determine the worth of a product and also weed out the bad reviews that have absolutely nothing to do with the product itself. You know, the ones that give it a 1 star because their mailman dented the box SMH. Or the ones that didn’t read the directions and now think their product is faulty. I would almost guarantee that none of these pools had holes but the unhappy owner didn’t close the inflation valve as directed BEFORE putting air in it. One review said the valves were way too big and wouldn’t keep air in SMH. Clearly he didn’t examine close enough or read the directions. I wish I could attach a picture of the directions. I also hope the previous unhappy purchasers would come back and read this or better yet the product maker could use this to give insight to those having trouble. So for those interested if you look closely at the valves after you unfold the pool you must open ALL of them, there are TWO (one big and one little) in each valve. You MUST pop them BOTH outward and push the large plug back in all the way closed. It’s kind of a tight fight so to not leak any air. They were NOT closed when you opened the box!!! Also there is a big valve hole to use a wide pump and a little hole to shove a small attachment in when it’s almost full so you don’t lose all your air while closing it. Also my main point is READ. THE. DIRECTIONS!! Well and also to save this poor pool. Mine has been aired up 10 hours and filled with water. It is ready for tomorrow!!
lasted all summer
We know every year we will need to replace a play pool, splash pad, slip and slides, and sprinklers here and there. I’m thrilled this pool lasted MANY play dates with rambunctious kindergarten, preschool, and grade school kids. Our house is the hub of fun. We thank you for an affordable pool we can feel comfortable letting our kids wreak havoc in and it stands up to the little dudes. Totally amazing it lasted from last spring to the last week of summer. It only died because the boys had a bucket in the pool they would stand on and jump off. Eventually it ripped the bottom.😂
Top layer does not stay inflated
We always buy one of these pools every summer. It is a great size and price point for our family. Last year we had issues with the top layer staying inflated. We thought it was a fluke or a nad batch. But we purchased a new pool for this summer in April and just took it out for the first time this weekend and again the top layer keeps deflating after only one use. It seems to be an ongoing issue for others as well and is so disappointing. It seems like there may be an issue with the plug or something.
We are sorry for this experience with the pool, mwal. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.
Verified Purchase
Already deflating
We opened up this pool for the first time on the real day and it already had a hole in it. Just had a two and a three-year-old use it and they were not going crazy or anything. Literally just sitting there splashing. Very disappointed and sad that it was broken before we even used it. Would’ve been the greatest little pool though. It’s perfect!
We are sorry for this experience, Ashleigh. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.
It should at least last long enough to get in it
Blew it up but it wouldn't get firm. We started to fill it with water, thinking the pressure from the water would sturdy it up. WRONG! Faulty and leaking air right out of the box. Upon closer inspection we discovered two holes. What a waste of time, water and effort. I would rather pay 2 to 3 times the cost for a quality product. I would be happy to get one season out of it, even at a higher price. But not even a single use is pathetic. I would think Sam's Club purchasers would be more selective about the quality of the products they carry.
Hi Robind, Thank you for leaving a review. We are sorry to hear that you didn't have a good experience with our product. Please know that all Member’s Mark items carry a 100% member satisfaction guarantee https://www.samsclub.com/content/terms-and-conditions#satisfaction-guarantee. If you need a replacement part, give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional.
Bummer
Was so excited for this pool - nice and big for my kids (and me too). Unfortunately, we've tried using it 3 times now, and it just won't hold air. Have tried using soap to find the leaks, but no luck. There are 6 separate parts you inflate (bottom ring, top ring, two seats, and two seats backs), and only 2 of those are holding air- one of the seats and seat backs, which doesn't do a lot of good when the actual pool is slowly deflating. Of course the box was thrown away right away, so not sure that I can return it now. :-(
Hello Kdskimom, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or ‘warranty@polygroup.com’, if you have questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000121). Best regards, Polygroup Manufacturer
My kids have smiley faces
I just logged onto my Sam's app to search the capacity of this pool in order to chlorinate the water. Geesh, all the deflated reviews and single stars. Few people realize the stars are still gold and I'm sure its still an ego boost to get one, so I dropped a fin ;). Anyways, I just knew everyone was dying to hear my thoughts and I want you to live, so here you go. Whilst shopping for my 50 gallon drum of Miracle Whip and 6pack of 20 liter Cheese Whiz I found this pool at a great unbeatable price. I wasn't really hunting for it, since I no longer need to do so in order to survive (Thank you Sam). I gathered it up immediately knowing my younglings would appreciate their conquering father slaying this polyethylene beast and mounting in their back yard. I went on to the spirits aisle to celebrate my victory; later of course. On my way to the checkout I look up and see the very same majestic polyethylene beast fully engourged with air and mounted from the ceiling. "My gosh that's huge!" I said. A man a few feet away said "thank you" pointing to the boxed prize within his cart. "Can you believe its so reasonably priced". He too had a victorious gathering. "I can't wait to blow it up!" I stated gleefully. We shook hands before parting, because that's what men do. After leaving Sam's I made my way to [name redacted] and purchased 2 tarps. A thicker tarp, sized appropriately, to go underneath the polyurethane beast and a lighter/larger tarp to cover it. What is this witchcraft you ask? I find crafts are not my thing, neither this one nor that one. I simply rubbed my few remaining brain cells together (the ones that managed to limp along after dropping out of college) and realized that my yard will probably have a few sticks, mulch, rocks, hard dead weeds or praying mantis carcass. Mantis women are vicious, I like that. The tarps will protect my prized gather and allow the air to stay within its cavernous walls. I'm here to say that my younglings are happy to bathe within the carcass of this beast, fully engorged with air. You're welcome.