Hello Toni, thank you for telling us about your experience. We are happy to hear that you are enjoying the Member's Mark Elegant Family Pool!

Hello, we are sorry to hear this tree did not meet your expectations. Please know you can exchange or return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 for further assistance.

Hello Keith, thank you for telling us about your experience. The Member's Mark Elegant Family Pool (KB0819000121) measures 120" long x 110" wide x 18" high. The seat backs measure 26" high. The pool is made with durable & puncture-resistant materials. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', if you have questions about installing and maintaining the pool. Best regards, Polygroup Manufacturer

Hello, we are sorry to hear about your experience. Please contact Member Support at (888) 301-0332 for further assistance.

Hello Angie, thank you so much for taking the time to leave a review and feedback of your experience! We are very sorry to hear that it’s not holding the Air. All Member’s Mark items carry a 100% member satisfaction guarantee. Please give us a call toll-free at (888) 301-0332, from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays, for assistance with your Member's Mark Elegant Family Pool.

Hello Ashley, thank you for telling us about your situation. Our consumer care team is available, at 888-919-0070 or 'warranty@polygroup.com', to assist with questions about installing and maintaining the Member's Mark Elegant Family Pool (KB0819000). Best regards, Polygroup Manufacturer