[This review was collected as part of a promotion.] I received this mattress as part of a promotion. This mattress is very nice. The cover is soft to the touch and feels very luxurious. The bed is very thick, so you need deep pocket sheets for it. Laying down the first time it felt like a dream. Very supportive and comfortable. My daughter sat down on the bed while I was laying down and it didn't bother me. Normally someone sitting down or moving bothers me. I really didn't feel her sit down very much. Getting out of bed the edge feels like a good quality mattress. I am on the heavier side and it didn't feel like I was caving in the whole edge of the mattress. The edges seem to be very well made and make it easier to get out of bed. I am pleased the mattress has handles on the sides for ease of moving it, if needed. The bed didn't smell weird or have a strong chemical smell like other new beds I have purchased. So far so good and I am now considering buying another for my master bedroom in a King size.

[This review was collected as part of a promotion.] This mattress is very comfortable. It is quite tall and very heavy. When it arrived we thought it had a box spring built into it. But it did not so we decided to use our box spring. So our bed is pretty tall, a lot taller than our old one. I am about 5'5 and have to kind of hop in the bed. But I'm sure that will go down some in a short time. The mattress has a pillow top that is very thick and comfortable.

I had a Stearns and Foster mattress for over 20 years, it was the highest end mattress you could get at the time. We always loved it. We just moved into our new house and I decided to update our mattress and box springs/foundation. The new mattress and foundation were riddled with defects and issues. I have had to replace 3 different box springs/foundations as the foundations had torn coverings on the bottom or they were poorly put together, The mattress has been replaced once as there was a defective bulge on the side. I received a replacement foundation this week and a replacement mattress. And as I continue this nightmare both items received were defective as well. The mattress has a bulge on the left side of the foam encasement (would never pass any inspection by a mattress quality expert). The foundation does not lay flat, it rocks from one side to the other. I keep telling the customer service reps that there is a quality problem they are experiencing as they keep delivering me defective product after defective product. I wish I had my old mattress back.

[This review was collected as part of a promotion.] Stearns & Foster kindly gave me the Lux Hybrid Medium for free so that I could review it. I have only slept on this mattress for a few weeks, and I really like it so far. This is my first hybrid mattress. The medium is softer than I expected. Compared to my eight years old memory mattress, it's much cooler. It seems like this mattress provides support evenly all night. I can find my comfortable sleeping position easily, and fall asleep fast. I wake up feeling rested every morning.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

[This review was collected as part of a promotion.] The first thing I noticed about the mattress was it's breathability. I travel a lot for work and hotel beds, as comfy as they may be sometimes, really hold the heat in way too much. This mattress stays much cooler so I don't wake up in the middle of the night in a puddle of sweat. This mattress was also incredibly soft and yet just firm enough at the same time. I got an amazing night sleep, and for someone that usually tosses and turns it was wonderful to wake up in the morning and be surprised it wasn't one of many middle of the night uncomfortable wake ups. I can't recommend this mattress enough, I hope it last as long as I do because I don't want to have to part with it.

Have had the Lux for less than 2 years and there is indentation & sagging. We are small people so I would have never expected this. The company says "there is not enough sagging". Stay clear. POOR product

Model I have was not listed. I purchased the model under Costco's Kirkland label. EXCELLENT! After the first night of sleeping on it, both my husband & I mentioned waking up with out any back pain. It is VERY heavy, yet I would purchase it again!

[This review was collected as part of a promotion.] I loved it. It's really hard to find a decent firm bed but I have hope with this one. I'm so happy with it.

This RESERVE mattress lives up to all the hype. The combination of coils and memory foam equal rare all night comfort! Worth the money and the wait! Works great with Ergo adjustable frame!