Purchased the Reserve Soft and my husband and I both loved the mattress initially. Soon after the 90 day return or exchange window expired we realized the Soft Pillowtop model was not the right fit for us. The top had started to compress and sag where we sleep and a hump between us started to form. My husband also began complaining the mattress was causing back discomfort each morning. When I reached out to Customer Service to explain our experience and that we would like to exchange our soft pillow top for the Medium non pillow top model I was told by the representative nothing could be done since the 90 day window for an exchange had passed and I could file a claim if the mattress sag was already greater than 1.5 inches. Considering S&F is a premium brand and we purchased their top end collection I had hoped for a different outcome when I called customer service and explained our experience.

My wife and I are on our second Stearns and Foster mattress. The first failed under warranty luckily and was replaced with our current mattress. Our experience with our current mattress is the same. Both sides have indentations and valleys that create a poor night's sleep. My wife is under 110 ponds and I am around 175 so I dont think our weight is an issue. Customer service will not replace this mattress stating "it is still within limits". By the way, this mattress is only 3 years old. Our next mattress will not be a Stearns and foster.

The structure of the mattress deteriorated in less than one year. When I sat on the edge, the edge sank about half way down. The area where I normally slept developed a valley such that my girlfriend said she felt like she was entering a valley. Unfortunately since the mattress sprang back to its original level when no one was on it, the warranty dept refused to provide any help. So I discarded it. Poor quality and disappointing level of customer support.

My husband and I spent nine days at the Fairmont Orchid Resort on the Island of Hawaii. Those were the best night's sleep I had in over five years. In our last morning in our suite I pulled the covers off to discover the brand of the mattress. It was Sterns and Foster, I did more investigating I called housekeeping, they informed me it was a Sterns and Foster Reserve mattress. As soon as we arrived beck home I went on line and ordered the Reserve Firm Pillow Top Split California mattress. It was delivered yesterday 4/12, we put the bedding on that was the included gift. Last night was the best sleep we have had since coming home from Hawaii. We woke up rested, refreshed , ready for the day. Beyond a shadow of a doubt this is the best mattress we have owned. The old adage is true You get what you pay for, in this case it is a luxurious well made mattress worth every penny we spent.

[This review was collected as part of a promotion.] This is a great mattress. It's supportive and still conforms to your body. I've slept much better on this mattress since night 1. It's thick, but not so thick that sheets are a problem to keep on. Doesn't get overly hot and has made me feel so much better in the morning.

[This review was collected as part of a promotion.] This mattress surprised me so much! I was scared when I sat on it how much it sinks in and it is definitely the softest mattress I've ever owned, but my sleep was amazing! It is so soft and you sink in quite a bit and as a side sleeper I thought it might not be comfortable all night. Instead of not being comfortable I had one of the most restful sleeps ever. Even my Oura ring next morning showed me that my sleep was excellent and that there was barely any movement all night.

[This review was collected as part of a promotion.] The Stearns & Foster Reserve Firm Pillowtop mattress is a game-changer for anyone suffering from back pain. From the moment I laid down on it, I could feel the exceptional support it offered to my spine. The perfect blend of memory foam and firm coils cradles my body's contours and alleviates pressure points. Waking up after a night on this mattress leaves me feeling refreshed and pain-free, ready to take on the day. Its superior motion isolation ensures uninterrupted sleep, even with a restless partner. Overall, the Stearns & Foster Reserve Firm Pillowtop is a must-have investment for anyone seeking a comfortable and effective solution to their back woes.

[This review was collected as part of a promotion.] The first thing I noticed about the mattress was it's breathability. I travel a lot for work and hotel beds, as comfy as they may be sometimes, really hold the heat in way too much. This mattress stays much cooler so I don't wake up in the middle of the night in a puddle of sweat. This mattress was also incredibly soft and yet just firm enough at the same time. I got an amazing night sleep, and for someone that usually tosses and turns it was wonderful to wake up in the morning and be surprised it wasn't one of many middle of the night uncomfortable wake ups. I can't recommend this mattress enough, I hope it last as long as I do because I don't want to have to part with it.

I love this mattress, and so does my back! I had back surgery and it's so hard to find a soft AND supportive mattress. I usually get either soft and not supportive, or too hard of a mattress that doesn't conform to my body. This mattress is the perfect mix between soft and supportive. The memory foam is immersive enough to cradle my body, but the coils catch my body so I don't sink and throw my body out of alignment. It's worth it!

[This review was collected as part of a promotion.] First off, would like to say Most new mattress make my back hurt. The first night and this one did not. Was very surprised before i start let me say i recieved this mattress as part of a promotion and was blessed to get to review it. I like the handles in the side makes it easier to move around. 2nd thing I noticed was the little air holes on side. Was super excited about that I'm a hot sleeper live in Texas can say I think this idea actually works its not like a ice box bit I diffenelty seem to be cooler at night not so stuffy . So that wad a major bonus with me . It's pretty tall when you put it on a box spring I really like that. Get deep pockets sheets also. Havnt had any issues with sheets coming off so that another thing I like usually sheet is half off by morining. And I received the soft lux hybrid first time with a mattress with memory foam. And I loved it. I like that it's a hybrid so you get the benefits of both memory foam and springs. I'm a side sleeper and havnt woke up to my shoulder hurting and that is awsome. The only thing is that my and my husband I feel end up in the middle some nights leaning on each other and with it being soft it feels like you kinda sink in but I like it and love it first luxury mattress I have owned and it did not disappoint. I received this as part of a promotion