Thank you for sharing feedback on our Pantene Pro-V Nourishing Shampoo with Coconut Milk and Shea Butter. We're sorry to hear that you had a difficult time with the product's pump. All of our products go through many quality checks to ensure they reach you in the best of conditions. What you have shared with us isn't what we would expect but you can be sure that we are reporting this to our Quality Assurance Team. We would like to assist you further. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.

Thank you for getting in touch about our Pantene Pro-V Nourishing Coconut Milk and Shea Butter Shampoo. We're sorry to hear that the product seemed to heavy for your hair type and that the product you loved was discontinued. We want to assure you that the product is actually still available but only at Dollar General. Also, the product seeming heavy may be because it contains too many conditioning benefits for your hair type. For a better experience you may want to try a product with little to no conditioning benefits. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.