Thank you for sharing feedback on our Pantene Pro-V Nourishing Shampoo with Coconut Milk and Shea Butter. We're sorry to hear that you had a difficult time with the product's pump. All of our products go through many quality checks to ensure they reach you in the best of conditions. What you have shared with us isn't what we would expect but you can be sure that we are reporting this to our Quality Assurance Team. We would like to assist you further. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we may do so.