Ok so it just arrived but it is so hard I can't imagine sleeping on it tonight. I ordered the reserve pillow top soft and actually called S&F because I thought maybe the wrong bed was delivered. Unfortunately it is the right bed and it is hard as a rock. I don't understand at all how this could be so hard and be described as pillow top soft. Customer service told me it will soften up. I'm so sorry I ordered this and right now have no doubt I'll be returning for a refund as soon as humanly possible.

This mattress is hot and well, saggy. I am not that large but if I lie in the middle of the bed, I create a 4-6 inch impression which makes movement hard. I guess it is the memory foam that does that since it was not apparent at first. I have had a few back surgeries and need more support to keep my back in alignment.

Beautiful color and design of our new Reserve pillowtop firm matress. It pairs perfectly with our smart ergo platform for the best comfort and support you could ask for. We are high up on the 17" matress and feeling great each morning we wake. Thank you for this top quality product which will last for years and provide comfort and a great night's sleep for us.

I had a Stearns and Foster mattress for over 20 years, it was the highest end mattress you could get at the time. We always loved it. We just moved into our new house and I decided to update our mattress and box springs/foundation. The new mattress and foundation were riddled with defects and issues. I have had to replace 3 different box springs/foundations as the foundations had torn coverings on the bottom or they were poorly put together, The mattress has been replaced once as there was a defective bulge on the side. I received a replacement foundation this week and a replacement mattress. And as I continue this nightmare both items received were defective as well. The mattress has a bulge on the left side of the foam encasement (would never pass any inspection by a mattress quality expert). The foundation does not lay flat, it rocks from one side to the other. I keep telling the customer service reps that there is a quality problem they are experiencing as they keep delivering me defective product after defective product. I wish I had my old mattress back.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.

[This review was collected as part of a promotion.] I received a stearns and Foster Reserve pillow top mattress for my Honest review and Let me tell you That this mattress is so soft, it feels like you are being hugged by a cloud, it is a great quality with a beautiful design. It is super heavy and tall which I don't mind. Hands down best nights sleep I have ever had. Only problem I have is keeping our 4 girls out of our bed.

[This review was collected as part of a promotion.] I have been using the bed for a few months now. I love that it is not only firm but soft. When my husband and I sleep it is pure bliss. Like our old bed we used to sink in the middle and not be able to sleep close together. With the Sterns and Foster Hybrid it was different. We were able to sleep close and not sink in, this was pure bliss of having a hybrid type bed that is both memory foam and have springs. This is amazing !

[This review was collected as part of a promotion.] This mattress surprised me so much! I was scared when I sat on it how much it sinks in and it is definitely the softest mattress I've ever owned, but my sleep was amazing! It is so soft and you sink in quite a bit and as a side sleeper I thought it might not be comfortable all night. Instead of not being comfortable I had one of the most restful sleeps ever. Even my Oura ring next morning showed me that my sleep was excellent and that there was barely any movement all night.

I looked forward to getting a high quality Stearns & Foster mattress, but that's not what I got. It feels like a cheap, foam rubber pad. It's not firm, it's squishy. I sink in and wake up every time I try to pull myself out of a hole to turn over. It's supposed to be cool, but it's hot. It was a big waste of money.

We purchased the split king Reserve medium tight top after reading about it and seeing it in a mattress store. We were so excited about getting this very expensive new mattress. In less than 30 days both mattresses began to dip in the middle. My husband said he felt like he was about to roll off the bed. My back hurts so bad that I have to get up every 2-3 hours. The mattresses slides everyday and leaves a large gap in the center so we have to push it back together. The base is tied together and doesn't move. I am so disappointed. We spoke with the company where we purchased the mattress and frame and we will have to pay $250 to return the mattress. There would not be a charge if we exchanged it for another bed just like what we have but I have lost my trust in this brand. I am not sure if it would have been a better mattress if it had been a king rather than a split king. The mattress is approximately 49 days old and has been a big disappointment to us.