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Customer reviews for Garmin Index™ S2 Smart Scale, Black for
Garmin Index™ S2 Smart Scale, Black
3.7 out of 5 stars
stars1,186 ratings1,181 reviews
  1. 5 stars48% (569)
  2. 4 stars16% (191)
  3. 3 stars12% (143)
  4. 2 stars9% (104)
  5. 1 star15% (179)
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Showing 61-70 of 1,181 reviews
Nov 23, 2025
Andrew T
2 out of 5 stars review

Sleep tracker.

The sleep tracker does not work. I go to bed a 10pm but when I get up for a minute or 2 to go to the restroom or something, it wont track me going to bed at the original time. Instead it tracks me going to at 1130pm, 1am, or whatever time I wake up for a min or 2.

Review from ExpertVoice.com
Helpful?59K0QUCLC6QF13919151772
Oct 11, 2025
Any Name
1 out of 5 stars review

Terrible Support/Many failures Rating is a -5

I have had this scale for many months. It worked fine at first. Then the data did not appear on my phone. About 4 calls to support and now still uncertain to how well it is working. The last support person (call on 10/10) was absolutely terrible. Very demeaning. She was the worst support I have ever had compared to all the support people I have ever talked to in over 10 years. Very impatient, talked fast, and condescending. If I ever get her again, I will hang up.

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
Nov 5, 2025
sabavoon
1 out of 5 stars review

A disappointment

I bought this to track my body composition the number varies a lot also it does not match with inbody test that I do once every two month Basically it is glorified bathroom scale. Also for second person using this they have to create an app and also getting it to give all the metrics for second person is pretty hard.

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
reply from Care

Thanks for taking the time to share your feedback! We understand how important consistent and reliable measurements are when tracking your health metrics. It’s worth noting that differences between the Index S2 and other devices are expected, as the methods and calibration used can vary. For additional information, visit http://ms.spr.ly/6421tyncB. Regarding multi-user setup, each person will need their own Garmin Connect account so the scale can correctly recognize and sync their individual data. This article offers a step-by-step guide for adding additional users: http://ms.spr.ly/6422tync8. If you’re still seeing inconsistent readings or setup issues, we’d be happy to take a closer look! Please reach out to our Support team directly at 1-800-800-1020 Monday - Friday, 7am - 7pm Central.

Dec 18, 2025
tsloeza
1 out of 5 stars review

Not Accurate at all

Its a nice scale but it is not accurate and there is no way to calibrate it, if find its about 4-5lbs, I have a old JennieCraig scale and when I use a 5lb weight it shows five pounds with the S2 its about 8-9lbs. The other connected features work fine

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
Jan 17, 2026
Busterbird2
4 out of 5 stars review

Data is spot on

I like this scale and the ability to effortlessly sync to my Garmin profile. The data is accurate and it is easy to use the scale. When you set it up, be sure to follow the instructions - this is not a product you can intuit through. Once that happens, you are ready to go. There is only one user in my household, so I can't address multi user scenarios. The reason it gets 4/5 is the surface shows every water spot and eventually you will have mineral deposits. I have not been able to get mine off. If I were to order again, I recommend choosing white. A fine product and I recommend it!

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
Dec 25, 2025
nolimitsonme
3 out of 5 stars review

Good but...

The scale is great but the main reason for buying it was the data it would send to the Connect app so I can track things. The scale uploads every time I use it but the data has yet to show up in the app. Reading through the forums it seems like a lot of people are running into the same thing. Very disappointed that they can't get this working. I was hoping to use this in conjunction with my watch to further refine my workouts. 3 stars because it still works as a scale, just an expensive scale at this point though.

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
Nov 24, 2025
Reef
2 out of 5 stars review

Body fat analysis is not accurate

The scale is hard to connect and often drops off from the Garmin connect app, particularly when multiple users are added. The body fat percentage is wildly inaccurate and does not even track trends well. The multipoint scales with handles are far more accurate. I love garmin, and will remain a loyal garmin customer for activity tracking, but this scale is off the mark.

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
Jan 10, 2026
Andrew M
4 out of 5 stars review

Garmin smart scale

This is a solid ad as a Garmin watch user and someone who has been looking closer at their fitness. I like the scales simplicity personalized user experience and auto syncing to track my weight throughout the day and overtime. The only issue I have is that it seems you have to tap it pretty hard to make it wake up. All things considered. I would recommend FSA eligible as well, which is nice.

Review from ExpertVoice.com
Helpful?59K0QUCLC6QF13919151772
Nov 9, 2025
Mky2
3 out of 5 stars review

Too difficult to use

Good stats to use with other fitness tracking. Too difficult to setup and add users. All the instructions say to follow the setup steps, but never helps with problems and troubleshooting. Not sure all the time to get it to work is worth the additional stats.

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
reply from Care

Thank you for bringing this to our attention. You can review the steps to set this up in the online manual: http://ms.spr.ly/6427tM8dH If you continue to have issues adding users, or other features please reach out to our live support agents: http://ms.spr.ly/6428tM8dy

Nov 8, 2025
BillyC236
1 out of 5 stars review

Would A Manual Hurt?

I wanted a Gramin scale because of my smart watches and my car's GPS are Garmin. So, I purchased a Garmin scale. I was very disappointed in the set-up of the Garmin smart scale. A simple printed manual in English (I don't need 5 different languages) would have helped. I've had the scale now for a month and very sorry I spent the time and money on a Garmin smart scale because my wife and still I record our weights ourselves. It's just easier!

Review from Garmin
Helpful?59K0QUCLC6QF13919151772
reply from Care

Thank you for bringing up your concern. We have online manuals for our devices, you can access the manual for the scale using the link below: http://ms.spr.ly/6424tzQym http://ms.spr.ly/6425tzQyW