Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

Member photos

  • +115 images
Sort by |
Showing 51-60 of 194 reviews
Jun 6, 2026
kmcmurray
5 out of 5 stars review

Verified Purchase

queen mattress

For the price this is surprisingly comfortable. I got the medium firmness which was a little softer than I expected

Helpful?56MNVX2X80RL13911510295
Dec 11, 2024
Ellen
5 out of 5 stars review

Verified Purchase

Ms.

We've had our king size mattress for about 4 weeks now. It's very comfortable for both of us. I am a 5'5" 130 lb 59 year old female and he is a 6' 240lb 62 year male. We sleep in all positions.

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi Ellen - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jun 18, 2025
Chad
5 out of 5 stars review

Verified Purchase

Great Mattress

Hesitantly bought this bc we couldn't lay on one before purchase but great mattress. Always had plush coil mattress before but wife and I love this mattress...especially for the cost. Would definitely recommend!

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

We are thrilled you and your wife love our hybrid mattress, Chad! Thank you for the 5-star review and recommendation!

Jan 5, 2025
Margaret
5 out of 5 stars review

Verified Purchase

14" hybrid mattress Members Mark

This mattress is exactly what I wanted. It is the third mattress that I have purchased in the past 4 months. This expanded fully almost immediately. It is firm enough for two seniors (74 and 80) and easy to turn over and get out of bed I love it.

Helpful?56MNVX2X80RL13911510295
Apr 3, 2025
David
5 out of 5 stars review

Verified Purchase

Very satisfied

I have owned other high end mattresses and paid much more for them. This one is very comparable and in some aspects better than others for less money!

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi David, thank you so much for your feedback! We are thrilled to hear that you find our mattress comparable or even better at a better value. Thats exactly what we were aiming for when designing the mattress; premium comfort without the premium price tag.

Dec 23, 2024
Tom
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Did not know what to expect from a mattress in a box but I am never going back to anything else. I am 250 lbs and a side sleeper. My old air mattress was hurting my hips. This new one is everything I've wanted in a mattress .

Helpful?56MNVX2X80RL13911510295
Sep 26, 2024
Nathan
5 out of 5 stars review

Verified Purchase

Great Mattress Upgrade

We bought this mattress about 3 weeks ago to replace a memory foam mattress. The Hybrid provides a much better support system with the springs while having the same feel up top with the memory foam. It has felt better every week we have had it.

Helpful?56MNVX2X80RL13911510295
reply from Performance Sleep Products

Hi Nathan - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Jul 2, 2026
VIPUL
3 out of 5 stars review

returning is a nightmare

mattress is good quality and comfortable. however firm mattress is too soft and therefore lacks good back support. i decided to return it. however its been a nightmare to return this. once its out of the box, its not easy to just take it the club. it needs sams club's carriers to pick it up. i have been calling sams for last 1.5 months to get this picked up to no success so far. its such a waste of time, specially due to annoying AI customer service that would repeat the same stupid answers everytime instead of transferring to a human. after 1.5 months, the mattress is still sitting in my hallway and my refund is still stuck.

Helpful?56MNVX2X80RL13911510295
Jun 5, 2026
anonymous
1 out of 5 stars review

Smell is horrible

I ordered this mattress on 5/13/26 and it still smells 🤢. It’s so bad I have to leave the door closed and window open with fan on. I hope it fades it’s awful!!

Helpful?56MNVX2X80RL13911510295
Feb 4, 2026
Jamielee
1 out of 5 stars review

Terrible quality

I’ve been trying to buy a mattress for 3 years. I’ve bought memory foam and I hate it due to it making my hips hurt and I sink so far down into the bed I have to climb out. I thought this would be a good choice as it’s hybrid. No. I got it in a box all rolled up. Opened it and let it expand. I bought the ultra plush thinking it would be perfect. It has a zip cover on it and there was tons of slack like it was missing 1/4 of the mattress. The springs were sticking out really bad. I slept on it two nights and it caused horrendous back pain. I happened to have another 3inch memory foam mattress from a camper van I sold. I forced that mattress into the zip cover and I have salvaged it. No way was I going to try to return this as I would have probably had to haul it over an hour to my nearest Sam’s Club. But it was NOT worth the over 400$ I spent on it. I do not recommend.

Helpful?56MNVX2X80RL13911510295