DO NOT BUY THIS MATTRESS! DO NOT BUY THIS MATTRESS! DO NOT BUY THIS MATTRESS!
If the above warning doesn't convince you, I'll explain why.
I bought this mattress to replace a Sealy I bought at Sam's over 11 years ago. The advertised features seemed convincing, and I liked the idea of it being a hybrid mattress because I'm not completely sold on all foam construction. I was also skeptical of a king size mattress being compressed into a relatively small box, but I reluctantly decided to buy it anyway. This ended up being one of the worst decisions I've made in my life.
After bringing the mattress home and opening the box to allow it to expand, I was shocked to see that the mattress is folded and rolled under compression. I was thinking there's no way that the coils could not be compromised with this packing method, and I would soon realize that my assumption would be correct.
1. The first thing I noticed was the awful smell coming from the mattress, resembling something like mildew. The literature that came with the mattress noted that there would be a smell and that it would subside with time. This may be true, but it's not a good user experience for something that's claimed to be a premium product.
2. The next thing I noticed was the mattress not being squared (not 90 degrees at every corner). Some of the sides were even curved and would look bad if I had put bedding on it.
3. The foam top beneath the removable cover was not applied evenly with the other mattress layers. You can see in the attached pictures how the foam top has an overhang on one side of the bed.
4. The mattress looked wavy coming out of the box, but I gave adequate time to ensure it was not a problem with the expansion process. Sure enough, the waves never went away after 17 days without sleeping on the mattress. This is the number of days that passed before the attached pictures were taken.
5. The mattress is not true to size as other commenters have mentioned. It was at least 3" too short in some areas, less in others because of the cruved edges.
6. The worst part of all this is the lack of customer support from Sam's. I would not be able to return the mattress the same way I bought it from the store because it came compressed in the box, and I was told that I would have to return it to the store. This is now a huge inconvenience because I don't have a vehicle large enough to transport the mattress in its expanded state. I'll like have to rent a moving truck to finally be done with this poor excuse of a mattress being marketed as a premium product.
I have enjoyed being a Sam's Club member, but this experience really has me thinking I should drop my membership and join their competitor that opened a location across the street. I am appalled by the lack of quality control on this mattress. There's no way that the manufacturer is held to any standard, and the worst part is that it's made in the USA, which is supposed to offer the best quality money can buy.
Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
