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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 131-140 of 194 reviews
Nov 21, 2025
ZJS
5 out of 5 stars review

Pleasantly surprised!

I got this to replace a mattress that cost about 3x this price of this one. I was leery to order something I hadn't laid on but read that Sam's has an awesome return policy, so it felt low risk. It arrived within a couple days. I was nervous that a mattress with springs would be rolled up in a box. However, once I cut the plastic off, the mattress decompressed and seemed full height within minutes. I did smell a slight chemical off gassing the first night, but not after that. I am really pleasantly surprised with this mattress... compared to my expensive one, which was also a hybrid, it is just as comfortable, has the perfect amount of give with the memory foam, but the support of the spring base. I got the medium. I have been sleeping great. I am a side and back sleeper. It has not seemed to sleep hot at all... if anything, it feels a little cooler. I would say the sides are maybe not as reinforced as my $$ mattress, but that's not a big deal to me, as I don't sit on the side of my bed for anything. I am waking up with ZERO back and hip pain, which is why I replaced my mattress to begin with. I was having SI join pain, tightness all down my legs and even in my obliques (I am a fit 45 year old female, 5'3" 120 lbs). I was beginning to think it was just some aging aches and pains, but am just so relieved to have zero pain now!

Helpful?56MNVX2X80RL13911510295
Nov 23, 2025
Sheryl
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam’s Club. It’s perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

Helpful?56MNVX2X80RL13911510295
Jan 25, 2025
aray2025
5 out of 5 stars review

Great For Hip Pain

I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!

Helpful?56MNVX2X80RL13911510295
May 14, 2025
Loses its firmness
2 out of 5 stars review

GREAT AT FIRST

The mattress was prefect at first but has seemed to lose its firmness in the 5 months I've had it. I purchased the medium but feels more like a soft at this point. Has anyone had this issue with theirs? Is the company willing to return the product for a firm in hopes that it will adjust to a Medium or stay firmer? I'm not a heavy person by any measure so the weight is not an issue.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

We are sorry to learn about your experience with the mattress. This will be shared with our product team to make sure they take a look at the current design for improvements. Please know that you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Dec 20, 2025
Joey
5 out of 5 stars review

Great return policy, so go for it!

Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!

Helpful?56MNVX2X80RL13911510295
Nov 21, 2025
BRITTANY
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?56MNVX2X80RL13911510295
Feb 1, 2026
Philip
5 out of 5 stars review

I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

Helpful?56MNVX2X80RL13911510295
May 24, 2025
Good purchase
5 out of 5 stars review

Good purchase

I was initially reluctant, but I am pleased with my recent purchase. I have had split king purple 4 mattresses for a while now, but I wanted to switch to a single king mattress. I'm a 180 pound male who likes a softer feel mattress, and the plush version suits me perfectly. It's has just the right amount of cushion to keep my shoulders from hurting for when I want to sleep on my side, and just the right amount of support for when I want to sleep on my back. I caught this with a $200 off sale, and I believe the quality for price is definitely worth it. I purchased a 4 Way Stretch Micro-Knit fitted sheet for this and it stretches, stays tight, and stays put. No cons so far.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

Thank you for your purchase and your exciting feedback! We are thrilled that you are getting a restful night's sleep, and you can feel the exceptional value in your new Member's Mark Hybrid!

Aug 12, 2024
sadsephiroth
4 out of 5 stars review

Would be five stars if FedEx wasn't the carrier.

The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.

Helpful?56MNVX2X80RL13911510295
May 25, 2025
GG
3 out of 5 stars review

Members Mark

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Helpful?56MNVX2X80RL13911510295
reply from Member's Mark Team

Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.