We are sorry for your experience, Rose. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some tips for you to care and use this cookware set. 1) Always use low to medium heat. 2) Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4) Hand wash recommended though dishwasher safe.

We're sorry to learn you don't like the lid or weight of the pan, Nana. Please know you can exchange or return any Member's Mark item for a full refund at any time as part of our 100% Satisfaction Guarantee.

We are sorry for this experience with the cooker, Stuart. A deep cleaning can help restore its performance. We recommend soaking the surface overnight in hot, soapy water and then thoroughly washing it the next morning.To maintain the superior nonstick performance of your cookware, we suggest the following tips: 1)Always cook in LOW TO MEDIUM HEAT, to avoid metal fatigue, warping, deformation, non-stick coating deterioration, chipping, and discoloration caused by high heat and thermal shock. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down the cookware to room temperature before washing it to avoid any damage to the nonstick surface. 4) Also, we advise not allowing the open fire to climb on the wall. If you are still unhappy, please know the cooker can be returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.