We're so sorry to learn that you didn't get the results you expected with your Tide +Downy Liquid Laundry Detergent with April Fresh Scent, Shelle. Our Quality Team works hard, ensuring that our consumers will always get the best results at home, so we're very sorry to learn you're not impressed. We'd like to talk further with you about your purchase, and help resolve this issue as best we can. Please, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Or, if you'd prefer calling on the weekend, we're available until 5:30 PM, EST. Our number is 1 (800) 879-8433.

We're glad you shared this with us, Beverly. Please know our products go through strict quality checks to ensure they reach you in only the best condition. For help with your order, you can reach out to Sam’s Club, (920) 733-4655 or so we can learn more about the bottle that didn't arrive in the best condition, please give us a call at (800) 879-8433 , 9 AM — 6 PM EST, Monday – Friday.