We sincerely apologize for the unusual packaging and any confusion it may have caused. This is certainly not the experience we want for our customers. Please contact our Customer Care team at info@pursonicusa.com, and we will be happy to send you a new bottle right away. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Sounds like the serum is not getting to your skin. It can be helpful to consider exfoliating if you are not doing so already, “Exfoliating a few times per week helps to get rid of the layer of dead skin cells, which enables better penetration of product ingredients. Thank you

Thank you for pointing that out. Our apologies for the confusion caused. Niacinamide is not Vitamin C. It should be printed as "Niacinamide ,Vitamin C", the interposition of Vitamin C was wrongly marked. It was an oversight in the mass printing of the label . We are taking steps to make the corrections. We completely understand your concern, and it's important to have trust in the companies you engage with. Accuracy, especially when it comes to ingredient information, is crucial. We take this matter seriously and strive to ensure all our ingredient details are accurate and transparent. If you have any specific questions or need clarification please contact our Customer Care Dept at info@pursonicusa.com