Hello Walmart Customer -Sorry to hear you’ve had difficulty with the Gas Can. Let’s see if we can help troubleshoot for you. This product is designed to be used with your palm. The video "How To Operate Your SmartControl Fuel Container" can be found at the following link and should help: https://www.scepter.com/safety/instructional-videos/ To operate, VENT the fuel can first, then there are two steps to using this spout. Step 1. UNLOCK: Using your palm, press the small dark green lock tab up to unlock. Step 2: POUR: Place your fingers over the black grip and keeping the lock tab depressed and using your palm, squeeze to slide the large green block forward to release the fuel. If you are still having trouble, please reach out to our customer care team at 1.800.387.6018 so we can provide some additional assistance.

Hello Walmart Customer- We regret that you are not satisfied with your purchase and would like to assist with any questions you may have. Our Customer Care Team is here to help and is available toll free at 1.800.387.6018. Thank you