Thank you for reaching out and sharing your experience with our Head & Shoulders Classic Clean Shampoo with Vitamin E. I am so sorry for the experience you've had with the scent of your recent purchase of the Head & Shoulders Classic Clean Shampoo with Vitamin E. We understand that this is not the quality you expect from our products, and we are truly sorry for any inconvenience or disappointment this may have caused. At Head & Shoulders, we maintain rigorous quality control standards throughout our manufacturing process to ensure all our products reach you in perfect condition. The issue you've described regarding the scent is certainly not typical and falls outside our expected product performance. We have taken your feedback seriously and have already shared your report directly with our Quality Assurance Team for immediate review. To address this matter promptly and to demonstrate our commitment to your satisfaction, we would like to gather more information from you. When you have the chance, please give us a call at (800) 723-9569 or text us at (877) 999-0481. We deeply value your loyalty and consider you an important part of the Head & Shoulders family.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. This may be because the product has been exposed to very hot or cold temperatures. Products consistency can change, becoming thinker or thinner than usual, when exposed to extreme temperatures – heat or cold. The product should return to its regular consistency when in returns to a normal room temperature.