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Customer reviews for Serta Hello Dreams Firm 12" Mattress for
Serta Hello Dreams Firm 12" Mattress
4.7 out of 5 stars
stars31 ratings31 reviews
  1. 5 stars84% (26)
  2. 4 stars10% (3)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star3% (1)
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Showing 1-10 of 31 reviews
Apr 18, 2026
Tammi D
5 out of 5 stars review

5 star

My back could not ever feel better

Review from Serta
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Jan 16, 2024
Emily329
5 out of 5 stars review

Highly recommended firm mattress!

My husband and I are so pleased with our new mattress! It is the right amount of firmness we were looking for with a slight pillow top finish to make it cozy to climb into bed. Our process was seamless from the beginning. The delivery process was easy and the guys who delivered the mattress were very careful not to knock anything off our walls. 10/10, would recommend!

Review from Serta
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Jan 31, 2024
kat313
5 out of 5 stars review

GREAT NIGHT SLEEP

[This review was collected as part of a promotion.] I have been sleeping on this SERTA HELLO DREAMS FIRM mattress for a little while now, and I have to say I have never slept so well. This mattress is very firm and feels so good. I definitely recommend this serta mattress to everyone. It is the best sleep ever. I love it.

Review from influenster.com
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Feb 1, 2024
bex182
5 out of 5 stars review

The perfect firmness

[This review was collected as part of a promotion.] I prefer my mattress to be a little bit more on the firm side and this one is just that. It still has a level of bounce while having great support when sleeping on it. Mattress material is very soft and I like that the fitted sheets don’t shift or move while on it. Had such a good nights sleep on it, was that good deep sleep and I felt refreshed the next day. A mattress makes a huge difference how well you sleep and I’m so happy I got to try this one out. I love it!

Review from influenster.com
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Feb 1, 2024
cammyo
5 out of 5 stars review

Just what I was looking for!!

[This review was collected as part of a promotion.] Just received my Serta mattress! I'm so excited! We were on vacation, and I was looking for a new mattress online, then I received a claim for this!! This couldn't have come at a better time! Thank you, Influenster!!

Review from influenster.com
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Feb 7, 2024
esthercluff13
5 out of 5 stars review

Great mattress

[This review was collected as part of a promotion.] This mattress has help me sleep so much better then my last one. It the perfect level of firmness. It’s also soft in the best ways. Even my husband sleep has gotten better with this mattress. So worth it! Won’t be getting another brand again.

Review from influenster.com
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Feb 24, 2024
cynthia05
5 out of 5 stars review

Firm

[This review was collected as part of a promotion.] This mattress was really firm, but very soft and comfortable. I wasn’t able to take an actual picture of it but, it’s such a good mattress and so comfortable as stated before. It was a bit smaller than my frame but that’s the only complaint

Review from influenster.com
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Feb 24, 2024
butterflykisses24
5 out of 5 stars review

Hello Dreams!!!

[This review was collected as part of a promotion.] This Serta Hello Dreams was actually the perfect name for this mattress. It is so so comfortable, that I actually fall to sleep with zero problems. Getting a good nights sleep is really important to my husband and myself and the fact that we are able to just fall asleep with no problems and wake up feeling refreshed is amazing. The Serta Hello Dreams mattress is very comfortable. I highly recommend it for everyone and anyone looking for a good nights sleep. There are literally zero cons and so many pros. 5 stars, highly recommend.

Review from influenster.com
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Feb 1, 2024
michelem10
5 out of 5 stars review

Perfect!!!

[This review was collected as part of a promotion.] This mattress is absolutely perfect!! It helps with my back and being able to get more than just a few hours of sleep each night!! If you have back problems or not, this mattress is absolutely divine!! I would recommend this to everyone! You won't be disappointed.

Review from influenster.com
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Mar 25, 2025
CDAVIS
1 out of 5 stars review

Not Firm

Bought this bed and slept in it last night. I am in serious back pain and feel like I sank in to a pit next to my husband. I weigh 160, and so being a frim bed it should be firm. It us not firm. It came warped and looks like not well made at all, floppy. Not worth the money. You have to return to vender and not Sams Club, so it will be a pain to return it now.

Helpful?4VZGIAS992ZV13906305391
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. To help facilitate the return process we recommend working directly with Sam's Club who will be able to go over the process and make the process as simple as possible. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!