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Customer reviews for SAMSUNG 55” Class Q72D Series 4K QLED Smart TV for
SAMSUNG 55” Class Q72D Series 4K QLED Smart TV
4.6 out of 5 stars
stars321 ratings297 reviews
  1. 5 stars77% (248)
  2. 4 stars14% (45)
  3. 3 stars4% (13)
  4. 2 stars2% (5)
  5. 1 star3% (10)

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Showing 91-100 of 297 reviews
Feb 5, 2025
Frustrated Senior
3 out of 5 stars review

Needed a simpler model

We were gifted this television to replace our old Samsung, which we had enjoyed very much for many years. The new television is larger and has a good picture, but, as a senior citizen with limited technical ability, I really can't say I am enjoying it. I feel more like I am its hostage. I now have difficulty navigating back to tv from Amazon Prime and from watching a dvd, things I had done with relative ease before. In addition, the sound when watching anything other than plain tv is essentially non-existent. We had the volume turned into the fifties and still could not hear. To make things even worse we couldn't figure out how to turn on sub-titles, although we had them on regular tv and have used them many times before with dvd's. And all these problems even with the help of a forty-something-year-old. Now I am reading that I need to purchase a sound bar - for a brand new tv! The remote for this tv is miniscule and definitely not intended for use by the non-techie elderly, nor is the so-called Simple User's Guide. I was finally able to resolve one problem by going to the Samsung website. Sorry for all the negativity - I just want to enjoy tv without all the stress!

Review from Samsung US
Helpful?1HNKIEWVHCCA13904357383
reply from Samsung Specialist

Frustrated Senior, We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q72DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q72DD TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Mar 20, 2025
Soundguru
5 out of 5 stars review

Love my Samsung Q-series

[This review was collected as part of a promotion.] This tv has one of the best pictures you will see. An easy test is to walk into any store and look at the display tvs. Samsung always stands out in clarity and brightness. The true test is to stand to the side of all those tv's, you will see Samsung is always the most visible for off angled viewing. This defines Samsung's tvs, which we've had several over the years. Combine this with a Q-symphony soundbar for an immersive experience!

Review from Samsung US
Helpful?1HNKIEWVHCCA13904357383
Feb 20, 2025
Kaleem
3 out of 5 stars review

Weird things happened

Yesterday my microwave's fan kept coming on and every time I turned it off, it came back on. Then my TV would just turn off, and same thing, every time I turned it back on, the TV cut off again. They both did it about Five times each. So I called my wife and asked her if she was playing with me through the smart thing app, and she said no. So I don't know if I got hacked or not and can I trust all my appliances connected together on line. Or is there a ghost in my house. lol, but dead serious.

Review from Samsung US
Helpful?1HNKIEWVHCCA13904357383
reply from Samsung Specialist

Kaleem, We appreciate your review of Samsung’s Q72DD TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Mar 5, 2025
PastaEater13
4 out of 5 stars review

Very Good TV

The picture is great and the set up is easy especially if you are paring Samsung devices with it like my soundbar. The only thing I really do not like is the Smart TV interface. I find it difficulty to manuver and sometimes even understand. Streaming Channel Apps are shown on one line on the home screen along with multiple lines of suggested viewing. Samsung provides the original App icons based on set up questions. There is an EDIT button at the end of the line but all you are allowed to do is delete the shown APPS and features. How is that an edit? How do I add an App? It took me a month to get Paramount + added and now I have it I really don't know how I did it. I can't find the line/feature/setting I used to move it. Frankly, I find the manual lacking and too techical.

Review from Samsung US
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Mar 21, 2025
RudeMtz
5 out of 5 stars review

Great smart TV

[This review was collected as part of a promotion.] This TV has a great display and works very well with all my apps. I had a Roku tv before this one and was worried about not going with another Roku but this is much better and I now want to change my other TV's with a Samsung. I have a Samsung phone and it is nice that it has the smart controls.

Review from Samsung US
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Mar 20, 2025
Samsungfan
5 out of 5 stars review

My new Samsung TV

[This review was collected as part of a promotion.] Bought this TV to replace an older model that came with the house.A significant improvement over the old one.A bit of a challenge to set up the new one.Once the set up was completed the tv is great.More features than we really need but excellent.We have 3 other Samsung big screens that are still playing well.

Review from Samsung US
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Mar 22, 2025
Semom4
4 out of 5 stars review

My experience

[This review was collected as part of a promotion.] The tv is fantastic. it has great picture and color accuracy, I love the speakers, but only problem is with the software its extremely laggy it seems that the processor is just slow so it could improve on that point, or they could optimize the software better.

Review from Samsung US
Helpful?1HNKIEWVHCCA13904357383
Mar 20, 2025
Jackie50
5 out of 5 stars review

AMAZING !!!

[This review was collected as part of a promotion.] The picture is so amazing, I feel like I'm right there on the set with the actors ! I'm not a big sports fan , but I had to watch a game with some friends. We were screaming and cheering like we were actually at the game.My favorite show 'Murder She Wrote" looks like Jessica is in my living room and we're solving the crime together .

Review from Samsung US
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Mar 20, 2025
WillEscobar
5 out of 5 stars review

A GREAT DEAL!!!

[This review was collected as part of a promotion.] I absolutely love this tv!! The colors are so vibrant and stunning. I'm very surprised how good the sound is also. The remote is solar powered, that's a little perk but so convenient. What's really cool also is the tv will come on when you walk in the room and I love that you can control it by Alexa on the tv. This is definitely worth every single spent. I will definitely be getting another one this Christmas. I'm going to go with the 75 inch and put this one in my bedroom. I recommend this tv 100 percent!!

Review from Samsung US
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Mar 5, 2025
nlacross
3 out of 5 stars review

Not sure about the user friendliness of this unit

At this point, we're still trying to figure out this TV and it doesn't seem as user-friendly as our other . There are things that we can't figure out about the TV or the apps. I'm hoping to have a little more time to do a little more research on using the TV, but thus far we're not super excited. The TV itself is a beautiful screen with three dimensional viewing. That part is great. It seems like some of the stations you have to turn up the volume to hear it where other apps are fine at a lower number of volume that is I don't know. At this point, my review is only a three star, and if it doesn't get a little more easier to use, we may consider returning it.

Review from Samsung US
Helpful?1HNKIEWVHCCA13904357383
reply from Samsung Specialist

nlacross, We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q72DD TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q72DD TV to download the guides you would like. The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist