We are always excited to help our consumers get their whitest smiles, and we can understand the frustration with the light not working after two uses, Delores. All of our products go through extensive testing to ensure that they reach you in perfect condition, so this is not something we would expect, and we will make sure this information reaches our Quality Team. There could be a few factors that may be affecting the lights' ability to work. We would suggest checking to make sure that the kit is not past its shelf life, as well as allowing a rest period of 8 hours in between uses to allow the battery to recharge itself. We would love a chance to learn more about your experience and encourage you to give our team a call at (800) 395-8423.

It pains us to hear that you're disappointed with the LED Light for our Crest Whitening Emulsions and that they didn't last as long as you'd expect. With the many quality checks we have in place, we'd always expect your light to operate for the number of whitening treatments. We're all about those smiles, and we'd love to hear from you about your experience. We can be reached at (800) 448-6200.