Okay TV, poor interface
[This review was collected as part of a promotion.] From a technical perspective, the TV is okay. The picture quality is fine, though I wish it were a little clearer, but that's on me for buying at this price point.
The biggest problem with the TV is the interface. The remote is awful. I don't think anyone actually used the prototype before okaying it. The control arrows are too far away from the volume and channel controls, so to use it properly you are forever shifting the remote in your hand. The app buttons for Netflix, etc. get in the way. I've launched the apps a few times accidentally.
The interface on the TV itself is poor. When I turn on the TV to use our Roku, the menu bar on the TV itself stays in place, without timing out (apparently due to a recent software update), so that I have to hit the Return button to kill it. I couldn't get the TV hooked up to bluetooth. The software to mirror my computer to the TV is antiquated, has a memory leak, and uses up so many resources I ended up uninstalling it. The web browser is cumbersome and blocks a number of valid sites.
The TV tuner has no way of easily hopping to the front of the list, after adding scores of TV shows on its own I have no interest in. Yet it can't pick up the local CBS or ABC affiliates off the digital antenna that I can easily get with my old TV.
So, works okay with Roku and the streaming service apps. Does not communicate well with other devices, and the user interface is clumsy.
reply from Samsung Brand Ambassador
Hi Hyperbear,
We appreciate your feedback on the TU7000 TV; please know it will be shared with our internal product teams.
I do have a few tips that may improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Remote Control:
If you prefer, you can control your TV with your Smart Phone by downloading the SmartThings App.
Menu Bar Auto Appearing:
To disable the Menu Bar when using your Roku, go to Settings > General > Smart Features and disable the Autorun Smart Hub setting.
Bluetooth Connection:
First, to ensure you are pairing correctly, go to Settings > Sound > Sound Output > Bluetooth Speaker List> Pair.
- If the TV fails to find a Bluetooth audio device, place the device closer to the TV and then select Refresh.
- When you turn on a paired Bluetooth audio device, the TV detects it automatically and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device.
You may want to check the Connection Guide for detailed information regarding connecting your speakers. Go to Source > Connection Guide > Audio Device > Bluetooth.
Some things to keep in mind when using Bluetooth headphones:
- You can only pair one Bluetooth audio device at a time.
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor