When reaching for their Venus Razor, women deserve to feel confident knowing they'll have a great shave. We're very sorry to hear about this, but know that with our quality and safety checks, this isn't what we would expect. Please discontinue using your razors. In the future, if you aren't doing so already, take a warm bath/shower, wet the razor, and shave in the direction that is most comfortable using light and gentle strokes. If you feel your razor is starting to dull, please move onto the next one. We'd like to make a detailed report to our Safety Team and help. Please call us at 800-445-5388.