This was my first time ordering a cake from Sam’s. The online order process was so simple. The cake tasted AMAZING. It was exactly like the picture. I will not order birthday cakes from anywhere else!

First time ordering a birthday cake from Sam’s. It was fresh and so delicious. Cost a fraction of the price I would have purchased from a bakery and the design matched my grandson’s theme perfectly.

Great cake taste fresh and delicious

I couldn't decide between vanilla or chocolate, so I went with the swirl. It was a huge hit with the kids and parents at my son's party. I was worried about the moisture level for the cake, since it was a single layer (the "other guys" do double layer with a ganache layer), but I was not disappointed. The cake was super moist, and the frosting was not sicky-sweet. And the dinosaur theme was pretty cool, too.

Cake tasted horrible, film topper made it taste like you were eating a piece of a bandaid. Ordered a marble cake that was very disappointing, the ratio of chocolate to vanilla was minimal and the flavor was subpar. Lastly, the cake design was not like the picture itself,it looked like someone put their own twist to what they felt it should look like.

My cake was not fresh at all. So disappointing for my guest, but mostly the birthday boy when I had to take his piece of cake away and then had to spend more on another desert.

It was not written in icing, it was a film. And “happy birthday” and my child’s name was so small. The majority of the cake was empty.

One of the bakery workers helped me input in the cake order and upon picking up the cake we found that it was sent/ordered to a different location. They just said you can go and pick it up at the other location on the day of the party. And they said I could get a refund from the other location as well. Haven’t seen the refund yet!!

Very less option for customization. Even though the cake looked good it doesn’t taste good. I wanted a Tres Leches in this cake and couldn’t get it. The baker said you can send a note on the order but that didn’t help me to get the Tres Leches variant of this cake.

Icing was tasty, but the cake was dry. Cute dino cake design; however, the execution was sloppy. I could literally see the 2 sheets that were put together to create the design, as they were neither smooth nor cohesive. Looked like 2 crumbled pieces of paper. Order was placed a week in advance, but was not ready for pick up on time. Pick up window was 11 - 12 PM. Order was not ready until 1:30 PM. I had to call twice, because the app was never updated to show the order was ready. First call I was told the cake was being worked on and the app status would update once it's done. This was already past noon. Called again 30 mins later when there was no update, and was told the order had been ready. No it hadn't! But OK. Ordered cupcakes as well; those were pretty good.