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Customer reviews for Member's Mark Adjustable Base for
Member's Mark Adjustable Base
4.5 out of 5 stars
stars
555 ratings248 reviews
  1. 5 stars81% (449)
  2. 4 stars7% (41)
  3. 3 stars3% (18)
  4. 2 stars3% (14)
  5. 1 star6% (33)
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Showing 41-50 of 248 reviews
Mar 10, 2024
Reviewer name: Elizabeth
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Like the purchase

Heavy and needed help carrying up stairs. It was easy to pull together. Enjoy having the ability to vary the height. The head moves at such a high degree it is essential straight up. Nice storage available under and like not seeing metal. Disappointed that my former headboard did not attach. I am sure it would with a bracket.

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Jul 22, 2020
Reviewer name: Tatia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Totally amazed!

I bought this particular frame because of the price and reviews. Let me say the reviews are true, and the price Is still unbelievable. I was afraid I was going to need to buy a new mattress for an adjustable frame, but this one handles my mattress like a champ! Look no further, buy THIS one!

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Feb 13, 2024
Reviewer name: CL
2 out of 5 stars
2 out of 5 stars review

Poor packaging and Shipping

Bottom line, ordered two and will be returning both. First off, FedEx ground is not a good choice for shipping. Both arrived with multiple holes in the cardboard and the products damaged. The first one has a terrible mildew smell that a bucket of Lysol won't take out. I was quite excited to find a base with this many features at the great Sam's price. But unfortunately, the two I received are just not up to Quality standards. I contacted Sam's customer and their only solution was to order a third. Due to the size, these won't be the easiest things one can return to the store. If anyone with Sam's wants to reach out I'd be happy to discuss further.

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Nov 22, 2024
Reviewer name: Lovemybed
5 out of 5 stars
5 out of 5 stars review

The app is my favorite feature

The frame itself is great, no complaints. The big winner of the system is the app. They need to sell their Bluetooth connection secrets to other apps! Every time I open the app it connects to the bed before I even touch the screen. It is so fast and 100% connectivity every time. I want that in all my other Bluetooth devices lol!

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Nov 18, 2023
Reviewer name: Neesie
5 out of 5 stars
5 out of 5 stars review

Best purchase I have ever made- I give it 10 STARS

I decided to wait to do my review until I had used this for a while. It has not let me down. I made this purchase back in August, and we have been using over 3 months. It was amazing right from the start and still is today. Its easy to put together, but very heavy so be prepared to have help. The instructions were simple and easy to follow. I cant say enough good things about this adjustable bed. Its good for all kinds of health conditions and even helps with snoring. It has preset positions on the remote, or you can adjust foot or head however you choose. Its quiet and smooth and doesn't wake my husband if I need to adjust it during the night. It has adjustable bed height by unscrewing sections of the base legs. The card inside said it can sit flat and be used on a platform bed. Otherwise it sits right down in your existing bed. It will work with most any mattress but we picked the LulaaBED 12" Soft & Firm Flippable Memory Foam Mattress Item # 990000549, also bought here from Sam's Club. It's a fantastic mattress especially for the price, with no fiberglass inside it to make you sick (which I found is hard to find they all seem to have ti now). THIS BED! has really made my life so much better. We got the king split and my husband loves it too. I am short and he is tall and it works for us both. It had a broken leg when it came in where the shipper damaged the box. There was damage to one of the sections you unscrew off one of the legs. Inside the box there was a card with a number to call if you had issues and I had a new part within 2 days. No hassle, no questions, no long wait times, it was just so easy. I have tried but I cant find a single thing wrong with this bed or anything to complain about. It's as good of quality as some of the really expensive ones. I highly recommend this purchase to anyone looking. I would like to through in here that FedEx, who delivered this, delivered in a bad storm and propped it up against my house right where the gutters run over, and when I saw him doing this I went out, asked him to move it 2 feet to the porch and he wouldn't. It had to sit there until friends came to bring it inside. In the end I was able to shove it on the ground and stop the water from drowning our bed. A complaint call to FedEx got me laughed at and hung up on. Its not their bed so I guess it didn't matter. Sam's shouldn't use them to ship purchases like this anymore. Its a miracle it wasn't busted all to pieces seeing the box damage and all. If you are thinking about this purchase, like I was, do it! The customer service is fantastic and so is their return policy. No other company will allow you to return these. Plus members get free shipping too, all things to consider. We looked forever before we decided. You wont return it, but its nice to know you can if for some reason you decide to do so.

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Aug 7, 2022
Reviewer name: Mel81
1 out of 5 stars
1 out of 5 stars review

beyond disappointed

Haven't had this a year and the bed is stuck in upright. I have checked connections and changed batteries in remote. nothing.. I got this for my elderly mother and was so pleased for a minute. Will try to get a hold of manufacturer to see if they can assist. Tired of spending money on things that just do not last.

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Nov 8, 2020
Reviewer name: Ellen
5 out of 5 stars
5 out of 5 stars review

Love it!

I had a lot a reservations about buying this base. I thought because if it was cheap it couldn’t be good. I researched, read everything I could including reviews and decided to take a chance on it. That was one of the best decisions I’ve ever made. It is whisper quiet, works very well, is very simple to put together basically it is almost completely out together,you just put on the legs and hook up the wiring. It is very heavy so you have to have at least two people to carry and assemble it. I have no regrets about buying this adjustable base.

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May 5, 2024
Reviewer name: RV
5 out of 5 stars
5 out of 5 stars review

Great Value, upgraded model MMKD3 zero clearance.

great value compared to competitors, nearly half price of others. We did have an issue of the foot of the bed we stuck in the raised position on one side (split cal king). Since this is a Members Mark brand it has 100% satisfaction guaranty, so you can return it any time in the future if there are issues. Sam's did offer to ship a replacement and pickup the ours that was stuck. Instead of hassling with the return, I contacted the manufacturer and the shipped out all new parts (power supply, CPU controller box, and the motor and actuator). The replacement is simple only 2 screws to remove the CPU, everything else has clips/connectors, no tools required. The adjustable bed frame itself is a newer model than listed in the description, they are shipping the newer MMKD3 model, which is now zero-clearance and has new controller and redesigned frame. We are sleeping better now, don't like sleeping on a flat bed anymore.

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Jul 21, 2024
Reviewer name: yearskii
1 out of 5 stars
1 out of 5 stars review

Looks nice, poor design, zero support

bought a king and a queen version. Queen version screen broke while tightening the leg, unable to drill it out so forced to use a 2x4 fix. Poorly designed leg supports and got zero help from Samsclub customer service to address other concerns. Did not receive the mattress stay inside the box so the mattress tends to slide down a little when raising the bed.

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Jun 30, 2022
Reviewer name: Kate
5 out of 5 stars
5 out of 5 stars review

Love it!

This bed frame was so easy to set up and so far I absolutely love it. Maybe it's a coincidence, but after sleeping in the zero gravity position for just 3 nights, I don't have any back pain for the first time in almost a year! And the price can't be beat!

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