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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
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4.5 out of 5 stars
stars
7,689 ratings7,365 reviews
  1. 5 stars72% (5,519)
  2. 4 stars16% (1,246)
  3. 3 stars6% (442)
  4. 2 stars3% (199)
  5. 1 star4% (283)
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Showing 5,751-5,760 of 7,365 reviews
Jan 24, 2025
Reviewer name: Carol
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the lol

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
Sep 29, 2024
Reviewer name: Heather
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super convenient!

Review from walmart.com
Helpful?2ARNKNFCGN1T13896862159
May 13, 2022
Reviewer name: Khutton
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Won't buy again

Not moist enough.

Helpful?2ARNKNFCGN1T13896862159
Dec 3, 2022
Reviewer name: Sherry N
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This works perfect sensitive skin. Love it!

For sensitive skin

Helpful?2ARNKNFCGN1T13896862159
Nov 26, 2022
Reviewer name: Ray
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fresh face

Gentle on face

Helpful?2ARNKNFCGN1T13896862159
Apr 2, 2019
Reviewer name: LSd3
5 out of 5 stars
5 out of 5 stars review

So great

These makeup wipes are my favorite to keep by my nightstand or in my gym bag. They are well moistened and convienent. I wish they could come up with a way for these to be a little more gentle on my eyes, but I still prefer these over the other brands.

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
May 12, 2018
Reviewer name: Smith
1 out of 5 stars
1 out of 5 stars review

At the Dermatologist Yesterday

I went to the dermatologist literally yesterday (May 10, 2018) for a serious rash around my eyes and down my cheek. I had no idea about the "viral" post (I'm not on any social media). My dermatologist quickly pinpointed the Neutrogena makeup removing cleansing towelettes. I bought the "fragrance free" product only to have my dermatologist show me that they are, in fact, not fragrance free. I'm now on day two of a prescription to try to clear up my rash. Very disappointing.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

Thank you for reaching out about this! We're very sorry to hear about your experience, and we’re here to clear the air about our beloved Makeup Remover Wipes. We’ve heard and seen the passionate conversations that have recently taken place about potential skin/allergic reactions. Here’s the clean and honest truth – while we’re currently conducting a full investigation, we can confirm that there have been no changes to the formula of the wipes people have contacted us about. You can trust that all of our Neutrogena products are required to meet our rigorous quality and safety standards prior to us sending them to you and to your favorite store – there are absolutely no exceptions. As we respond to everyone who has contacted us, we’re asking for more information and providing each person with a convenient way to return the wipes. We'd like to speak with you personally to learn more, as it will help us get to the bottom of this and assist you further. Please call us at 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

May 11, 2018
Reviewer name: burnie18
1 out of 5 stars
1 out of 5 stars review

CHEMICAL BURN

I usually use this company's makeup wipes for sensitive skin, but my grocery store was out, so I bought these instead. I've used them before and never had an issue, but this time my skin started drying out and flaking off within a few days of use. I switched face washes, laundry detergents, and scheduled a doctor's visit. I've even started putting pure coconut oil on my face to ease the dryness and burning! It was only after reading other reviews that I realized it was this product causing the issues. The fact that Neutrogena is claiming they haven't changed their ingredients for this product despite the enormous amount of recent cases similar to mine is very suspicious. 10/10 would NOT recommend.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

Thank you for reaching out about this! We're very sorry to hear about your experience, and we’re here to clear the air about our beloved Makeup Remover Wipes. We’ve heard and seen the passionate conversations that have recently taken place about potential skin/allergic reactions. Here’s the clean and honest truth – while we’re currently conducting a full investigation, we can confirm that there have been no changes to the formula of the wipes people have contacted us about. You can trust that all of our Neutrogena products are required to meet our rigorous quality and safety standards prior to us sending them to you and to your favorite store – there are absolutely no exceptions. As we respond to everyone who has contacted us, we’re asking for more information and providing each person with a convenient way to return the wipes. We'd like to speak with you personally to learn more, as it will help us get to the bottom of this and assist you further. Please call us at 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

Oct 11, 2017
Reviewer name: BH22
2 out of 5 stars
2 out of 5 stars review

Used to love it but not anymore

I have been using these towelettes for years and always thought they removed make up really well. However, the last 3 times or so that I have purchased them, they are much drier than they used to be. Not cleaning nearly as well as before. Don't know if they changed the formula but they are definitely not as moist as they used to be. Will not buy again.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Company Services

Thank you for writing this review. We'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-7PM ET. We look forward to speaking with you.

May 20, 2018
Reviewer name: Crosby
1 out of 5 stars
1 out of 5 stars review

Burning

I used to love these but recently I feel like they cause my slime around my eyes to burn.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

We're so sorry to hear this. We'd like to speak with you to learn more about this. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday, 9:00am and 5:30pm EST. We look forward to speaking with you.