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Customer reviews for Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.) for
Neutrogena Makeup Remover Cleansing Towelettes and Face Wipes (132 ct.)
4.5 out of 5 stars
stars4,959 ratings4,635 reviews
  1. 5 stars72% (3,588)
  2. 4 stars15% (754)
  3. 3 stars5% (256)
  4. 2 stars3% (134)
  5. 1 star5% (227)
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Showing 1,011-1,020 of 4,635 reviews
Jun 14, 2024
marylouisev
4 out of 5 stars review

Easy and Effective

Great for removing makeup, and even those -no-good-too-tired-to-wash-your-face days! Not so great with glittery makeup or dark lipsticks, but can be paired with other things or act as a first wash. A little one the pricier side, but worth it. I do wish the packing "stuck" closed better.

Review from influenster.com
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reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Jan 28, 2024
brinpink
4 out of 5 stars review

Gentle, cost effective makeup remover wipes

These makeup remover wipes are very convenient and come in a plethora of options in sizes/portability. I've worked in the beauty industry for a decade and these are a great, affordable option. There are probably cleaner options out there.. but for the cost- definitely recommend. Scent is gentle and non irritating to use on my sensitive eyes. You might have to use 2 wipes (like me) to take off all of your makeup. I keep them next to my bed in the case for lazy nights.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Jun 6, 2022
ldlspink179
5 out of 5 stars review

Really nice!

[This review was collected as part of a promotion.] 5 stars! My skin can be pretty sensitive and I'm nervous to try some skin products but these have been so good! They smell great, not too rough on the skin, and get off so much product from my face. I catch myself grabbing them every evening without thought.

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
Jan 15, 2023
karas108
4 out of 5 stars review

Does the job

This product does the job. I wouldn't rave about it though. Makeup wipes like these I've realized are wasteful especially since if you have a full face of makeup, you'd need to use more than one wipe. The wipes dry out over time after continuously opening them. If you're debating between these makeup wipes or a cleansing balm, I would suggest the cleansing balm. However, if you're on the go, then these would be more convenient.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
reply from Customer Service

We appreciate your review, and we're sorry to hear this happened. Our team is always looking for ways to help improve our products. Please give us a call at 1-800-582-4048 when you have a moment. We are available Monday-Friday from 9am-5:30pm ET. Thanks!

Jul 4, 2024
Jamie2
5 out of 5 stars review

So good

[This review was collected as part of a promotion.] These wipes come in so handy! I love how they remove my makeup before washing my face. They are so soft and even compostable! The smell is a light clean scent and they are so easy to use. Remove makeup so easily and does not leave you greasy after!

Review from Home Tester Club
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Jul 10, 2024
JayDee8
5 out of 5 stars review

Ultra Soft Cleansing Towelettes

[This review was collected as part of a promotion.] Neutrogena Ultra Soft Cleansing Towelettes are extremely soft and have a nice, light scent to them, but Neutrogena also has fragrance free towelettes. It was 104 degrees here today and my makeup was a mess. The Cleansing Towelettes removed my sweat and all my makeup. It does not need to be rinsed after use, so I was able to postpone my night skincare routine because the toweletttes did not dry out my skin or leave any residue. Bonus: the towelettes are plants-based and compostable. I appreciate Neutrogena for moving in the direction of responsible and environmental consideration.

Review from Home Tester Club
Helpful?2ARNKNFCGN1T13896862159
Jan 3, 2020
smerwin
1 out of 5 stars review

Made my eye swell shut

I have sensitive skin so I decided that Neutrogena makeup remover wipes for be a good choice for me. Everything was good and I had been using a new package for a little under a month until 3 days ago. 3 days ago my eye started to hurt a little but I just thought I have fallen asleep with makeup in or something. The next day my eye still hurt so I washed my pillowcases and bedsheets thinking that maybe they were dirty and that's what was irritating my eye. I also used a Neutrogena makeup wipe to clean my face a little. Today I woke up with my eye almost swollen shut. I decided to use a Neutrogena makeup wipe to clean my eye. (I wanted to wash it but it hurt so bad that I could barely touch it without it hurting too much.) My eye started to burn and sting so bad that I was in tears. ( I have a very high pain tolerance and rarely cry from pain) After that it swelled shut. I've gone to the doctors and confirmed that it was an allergic reaction. I definitely do not recommend these to anyone.

Review from neutrogena.com
Helpful?2ARNKNFCGN1T13896862159
reply from Consumer Care

Oh no! We're so sorry to hear that this happened to you. We never expect this to happen, so we'd like to chat more with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Apr 6, 2025
lovemylittlemiss_6912
5 out of 5 stars review

Perfect for Travel

I got these in the individual packs for traveling, and they were a lifesave for cleaning off my makeup before bed, and it helped reduce how much I packed in my travel bag. It left my skin feeling nice and refreshed, and it didn't have any harsh scent while using or left on my skin afterward.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Oct 30, 2019
shayna-e
5 out of 5 stars review

These are great and are easy to take on the go. They are very gentle on the face but still can get the strongest make up off. This is my go to makeup remove for as long as I can remember and anytime I try a different brand I always end up going back.

Review from influenster.com
Helpful?2ARNKNFCGN1T13896862159
Mar 22, 2024
CincyGal
2 out of 5 stars review

Disliked addition of fragrance

I usually buy a box which includes 4 or 5 packages of Neutrogena makeup wipes. This time one in lavender packaging was included. NOT my fave. The fragrance (not lavender ) was not appealing. For health reasons I try to avoid cosmetics that have added fragrance. I wish Neutrogena would instead include within the box of multiples, packages of the travel size 7 day wipes. Those are so great to have on hand. Also I disliked when those tiny individual wipes were included in the box. Those were difficult to open and took up too much space. Hoping this feedback is useful.

Review from neutrogena.com
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