Hi there! We’re sorry to hear our Hydrating Facial Cleanser did not give you the experience you were expecting. We understand how frustrating it is when a cleanser leaves behind a feel on the skin that does not seem clean or comfortable to you. We appreciate you taking the time to share your experience with us.

Hello ROBIN. We are very sorry to hear about your experience with our Hydrating Facial Cleanser. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!

Hello Danielle! We are very sorry to hear about your experience with our Hydrating Facial Cleanser! We would like to speak to directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #44212652. We look forward to speaking with you!

Hello! We're sorry to hear about your experience ordering our Hydrating Facial Cleanser. Since you purchased this through Sam's Club, we recommend contacting their customer support for assistance. They're best equipped to help with this issue. We hope this gets resolved quickly!

Hello anonymous. Thank you for sharing your experience with CeraVe Hydrating Facial Cleanser, Normal to Dry Skin, 12 fl. oz., 2 pk. We're sorry to hear that this item is frequently out of stock at Sam's Club. We appreciate your feedback as it helps us to understand how we can improve. We will be sure to pass your comments along.

Hello Lisa T! Thank you for sharing your candid feedback regarding our Hydrating Facial Cleanser. We understand that its unique texture and lack of suds might feel different from what you might expect from a traditional cleanser, and we appreciate you letting us know your experience. This particular cleanser is thoughtfully formulated to be a non-foaming, gentle cleanser that effectively removes dirt, oil, and makeup without stripping the skin's natural moisture. Its creamy, hydrating texture is designed to leave your skin feeling soft and comfortable, helping to restore and maintain the skin's protective barrier with essential ceramides and hyaluronic acid. While it doesn't create suds, it is diligently working to cleanse and hydrate, ensuring your skin feels clean and nourished, rather than tight or dry. Your insights are invaluable as we continually strive to meet the diverse needs of all skin types.

Hello Victoria! The Hydrating Facial Cleanser is specifically designed for normal to dry skin with three essential ceramides and hyaluronic acid to cleanse without stripping the skin's moisture barrier. Because this formula has a unique, non-foaming lotion texture, it may feel different from traditional cleansers that use harsh surfactants. A helpful tip for oily or combination skin is to try our Foaming Facial Cleanser, which uses a gel-to-foam technology to deeply cleanse while still maintaining the skin's protective barrier. This ensures that every skin type can benefit from the essential ceramides and hydration that our dermatological formulas provide. We appreciate your insights into how this cleanser fits into your unique skincare routine.