The tray that inserts in the main pan has these little rubber bumpers that hold the tray off the bottom and keep it secured. These things break off after a couple of uses. Calling customer service is like pulling teeth out of a dinosaur! Wait an hour on hold, and send us an explanation.. send us pictures...gezz this is a badly designed item.. and it's about a 20-cent part.. . We're taking it back.. can already tell where this is gonna go in the future.. was told to buy the Ninja.

Bought as gifts

Love it

Works great

Fast simple and easy

⭐️⭐️⭐️⭐️⭐️

Easy to use love it

Really enjoy -- Love it.

Perfect purchase!

The handle fell off after a week. There's no way to fix it.