Thank you for getting in touch about our Head and Shoulders Scalp Restore Dandruff Shampoo. We're sorry to hear that you had trouble with getting the pump to release. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. We'd like to assist you further so please give us a call at (800) 723-9569 or send us an email through our Contact Us Page.

Thank you for taking the time to write to us and for sharing your review. We are very sorry that this scalp restore got into your eyes. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product for 2-3 weeks in the event we may need to retrieve it. A case has been made about this issue20675004. Please contact us at(800) 723-9569 so that we can further assist you.