Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) forMember photos









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Great For Hip Pain
I was nervous about purchasing a mattress online. But this mattress has been a great buy. I needed something that would reduce hip and lower back pain associated with side sleeping. After reading other reviews I decided to give it a try and am so glad I did!
Members Mark
Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.
Thanks for sharing your experience, GG, it sounds frustrating to deal with discomfort after initially liking your mattress. Since you're a side sleeper and have been experiencing hip and lower back pain after about six months, even though the mattress shows no visible sagging, it may be the firmness level that puts pressure on your hips. You can try a pillow between your legs for alignment, or you are eligible for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact the Member Support at (888) 301-0332 for more information.
Misleading Advertising, Poor Quality
We purchased this mattress in Decembrr 1st, specifically because Sam’s Club stated it would arrive before we left for a month-long vacation. That turned out to be completely false. When we realized the delivery would be late, we attempted to stop it, but Sam’s Club’s customer service was an absolute nightmare—outsourced to a call center where communication was difficult, and in the end, they were completely useless. No surprise there—Sam’s Club’s delivery service is notoriously bad. Major Sizing & Build Quality Issues When we finally set up the mattress in January, we immediately noticed serious problems. It’s not even a true king size—it’s 3 inches too short and 1.5 inches too narrow. On top of that, the coil springs were sticking out on the ends and sides, making it uncomfortable and even painful to get in and out of bed. It feels like they forgot to add the edge band, making this mattress look and feel cheap and poorly constructed. False Advertising – NOT a Tempur-Pedic Alternative Sam’s Club advertises this mattress as comparable to the Tempur-Pedic Adapt Hybrid ($3,200 retail price)—but that’s completely misleading. My wife and I went to test the real Tempur-Pedic in-store, and there is absolutely no comparison. The Sam’s Club mattress lacks the comfort, support, and durability of a high-quality mattress. It’s just a cheap knockoff designed to trick buyers into thinking they’re getting a premium product. Deceptive Business Claims Even worse, Sam’s Club’s ad claims this company has been in business for 140 years—but in reality, they’ve only been making mattresses for a few years. This is just another marketing gimmick meant to mislead consumers. Final Verdict: A Complete Waste of Money This mattress is low-quality, falsely advertised, and sold at a price that tricks people into thinking it’s high-end. Between the delivery issues, false claims, and poor construction, this has been a frustrating experience from start to finish. If you’re considering buying this mattress from Sam’s Club—DON’T. Save yourself the hassle and look elsewhere.
Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you've experienced with your mattress. That’s definitely not the quality we aim to provide, and I understand how frustrating and disappointing this must be.<br /><br />The discrepancies in size and the exposed coil springs you described are serious concerns, and we’d like to make this right. Could you please provide your order number and any photos of the mattress showing the sizing or spring issues? This will help us investigate the matter further and offer you the best possible resolution—whether that’s a replacement, or refund.<br /><br />Again, I sincerely apologize for the inconvenience. We’re committed to ensuring your satisfaction and look forward to resolving this promptly. Please go to the Customer Service at the Club where this was purchased so the team can help you!
Verified Purchase
Guest room mattress purchase
Bought 2 of these for our new houses' guest rooms. After shopping around for a well priced mattress we chose these. Very pleased with the quality and price. Once out of the box we left them overnight to expand. They are very comfortable to lie on. I haven't slept overnight on them, but I have had a lie down to test them. I would buy them again for sure.
Would be five stars if FedEx wasn't the carrier.
The mattress is great. More of a medium firm, but plenty of give and bounce being a hybrid with foam vs latex. Will update if after a few weeks there are any issues. Ships from the same factory as nectar and the other popular hybrid mattresses. FedEx has yet to deliver a single Sam's club order by the original estimated date. Ever. I would like an option to choose a different shipper.
Great return policy, so go for it!
Wow! I was super worried about purchasing a bed online without trying it out. I have to say this is a great bed. we bought the firm version and it is perfect. It has all the features of a bed 30-40% more expensive. The firm bed is perfect for me (side sleeper, 200lbs, 6'5) The part that really sold me is Sam's return policy. They let you return at any time with no restrictions. I didn't return the bed because it was perfect, but I felt sure with my purchase!
Did not last very long!
This mattress does NOT hold ip. We purchased it in September and it is already broken down. It was much more plush than expected, as well. Save yourself the hassle and get a nicer one elsewhere. This one was great for the first few weeks and has two holes where we have slept for barely two months! The motion transfer is awful, as well. Such a disappointment. We are returning it for a full refund, it hasn’t even been 90 days.
Hi Bmeff -<br /><br />I am sorry to hear that the Member's Mark Hotel Premier Hybrid mattress did not meet your expectations. Sam's Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid=ftr:return-refunds
Best Mattress Ever
We bought two MM 14” medium-feel hybrid mattresses, and we could not be happier with our purchase. We sleep supported—without sinking in—and cool. And we rest for a minimum of 5-6 hours before awakening. Then it’s back to sleep. These are the best mattresses we have ever owned, and they are competing against high-end, ripoff-priced mattresses that we owned previously and that cost $6,000 and $7,500 (specialty brands from San Francisco). If you need a mattress, don’t delay. Members Mark will save the day.
Poorly assembled
Hotel premier hybrid firm mattress. I purchased this mattress about 5 months ago and immediately noticed it was crooked the foam and coils didn't line up on some of the edges which resulted in one side of the mattress having no coils under the foam and caused it to gave way as soon as you sat on the edge. Husband already fell off the bed twice because of this, but the only reason we kept this long is because it took us so long to look for a mattress in the first place, we live 24 miles away from the store, and retuning it required us finding time and a vehicle big enough to transport back to the store. When you lie on the bed where all layers line up it is actually very comfortable which is why we found this so dissapointing going through the hassle of returning it and looking for a different mattress which we are still in the process of. If i could be garanteed this wouldn't happen again I would probably get it again since it was comfortable, but buying it and having to return it again if it comes out poorly assembled again is just not something I want to deal with.
Hi May, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you've encountered with your mattress. It’s clear that the misalignment of the foam and coils has caused significant inconvenience and frustration, and I completely understand how disappointing this must be—especially after the effort you put into selecting a mattress and the challenges involved in returning it.<br /><br />We appreciate your honest feedback, and I want to assure you that this is not the standard we strive for. Your comfort and safety are extremely important to us, and we take quality concerns like this very seriously.<br /><br />To help resolve this, I’d like to offer the following options:<br /><br />Return Assistance: If you prefer to return the mattress, you can contact customer service at the Club and help you with a return. <br />New Mattress: We are happy to send you a new mattress to replace this one.<br /><br />Please let us know which option works best for you, or if there’s anything else we can do to make this right. Your comfort and satisfaction are our top priorities, and we’d love the opportunity to restore your trust in our products.
Liked the price slept great for 2 days. The the pain started gradually getting worse 6 weeks in rib pain lower back pain so bad 2 trips to doctor for exrays chiropractor many times. Could be I'm older or wrong firmness or just not for me. Its weird seems soft and hard make it make sense. None the less its going back never hurt this bad on cheap spring matresses maybe my body is like dude you waited to long ive slept on some pretty rough stuff but never had rib pain like this my god never anther hybrid ugh.
Thank you for sharing your experience with us. We’re glad the mattress felt comfortable at first, but we’re truly sorry to hear that it led to discomfort and pain over time. We understand how frustrating it must be to expect restful sleep and instead deal with rib and back pain. Mattress comfort can vary greatly depending on body type, sleep position, and firmness preference, and it sounds like this hybrid model wasn’t the right fit for your needs. Please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.