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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
291 ratings194 reviews
  1. 5 stars66% (191)
  2. 4 stars11% (31)
  3. 3 stars7% (21)
  4. 2 stars4% (13)
  5. 1 star12% (35)

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Showing 161-170 of 194 reviews
May 22, 2026
anonymous
5 out of 5 stars review

Dreamy!

DREAMY! We purchased two more expensive mattress only to return for these. We are not fans of memory foam and this is a true hybrid. We choose a king split - (2) twin XL, one plush and one medium. Heavenly! The plush is very soft and the medium is on the softer side as well. Personally, I do not feel the “cooling” aspect, but they are not hot like most memory foam. Fluffed up in a couple hours and slept on them same day. Hopefully they will hold up overtime, but you cant beat the price! Highly recommend!

Helpful?56MNVX2X80RL13895356545
Apr 20, 2026
anonymous
2 out of 5 stars review

Stay away from the softer mattress!

The plush mattress is like sleeping on a marshmallow. You totally sink into it. No support whatsoever. And I like a softer mattress. But not this. Also, there is NO reason for it to be 14 inches thick. Making the bed is a nightmare and keeping some expensive deep pocket sheets on it is impossible. Have had the mattress on a guest bed just a few months. Will be putting on the curb for garbage pickup soon.

Helpful?56MNVX2X80RL13895356545
Nov 21, 2025
KIM
5 out of 5 stars review

This mattress is wonderful!! First good night of sleep in months. We both woke up rested with no back or knee pain. Should have gotten this a long time ago. Came well packaged. If you need to get some excellent sleep. You have to try this mattress - you will not be disappointed.

Helpful?56MNVX2X80RL13895356545
Aug 6, 2025
Victor
5 out of 5 stars review

This is equivalent to the expensive "name brand" mattresses out there at mattress stores. I will never go back to a mattress store. It was easy out of the box unroll let expand for 48 hours. It's a 2 person job. I was told by chiropractor to always go firm bc you can make it softer. You can't do the opposite. It's been 5 months, and just sleep like a baby. not too hot or colder. The Sams club performance sheets are great, too.

Helpful?56MNVX2X80RL13895356545
Dec 7, 2024
BC
5 out of 5 stars review

Verified Purchase

Mattress

Love this mattress, we bought the medium and it’s a bit harder than expected, would recommend

Helpful?56MNVX2X80RL13895356545
reply from Performance Sleep Products

Hi BC - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 20, 2025
Michelle
4 out of 5 stars review

Verified Purchase

Perfect Bed

Great bed, but it's perfect right now. . .hope it stays that way.

Helpful?56MNVX2X80RL13895356545
May 29, 2025
BeBe
3 out of 5 stars review

I would not recommend this mattress. It was shipped in oblong box torn and tossed. No label of top or bottom of mattress all wrapped in an abundance of thick tight plastic. Very heavy oblong cardboard box and rolled so much it was giving away and becoming rounded. Very difficult for 3 people to pick up and move. FEDX had difficulty also. The mattress has NO springs in the side edges of the mattress where you would sit on the side of the bed. If it does you cannot feel them and they do not support you. There are coils and springs in bottom of mattress where your footboard is at. These coils and springs are lumpy bowed out and hard bowed buldged on the side of the cloth of mattress. The mattress itself took much work to get it open out and placed on the bed. It smells like high amount of paint or chemicals has been poured into the room where it on the bed at. This is day 2 and the smell with a fan on and the windows open is overwhelming and cannot be good for you at all. This mattress soft touch and the material top covers are beautiful. The material and the quality of this mattress is wasted money. I would never recommend it to anyone. The struggle of it all and the quality that you paid for is NOT worth it. I am very disappointed and referred others to be members of Sams. This mattress is not Sams Members quality at all. To send back or take back this mattress is out of the question. I would have to buy box and No Way you can roll this mattress back up. Get 3 or more men to get it out of my home and then carry in what a trailer back to the store or Van. Very disappointed to say the least. Home smell is not worth your time for this mattress either. I will never buy another rolled up mattress in a box.

Helpful?56MNVX2X80RL13895356545
reply from Member's Mark Team

We apologize for this experience, BeBe and ask that you please contact Member Support at (888) 301-0332 so they can assist you with a refund or exchange.

Jul 13, 2025
Harri
5 out of 5 stars review

Superb mattress

Purchased the KS Firm and couldnt be happier. It molds perfectly to your body and offers excellent support. Cooling layer is really effective. I was worried about the memory foam being too hot for me but I really didnt need to worry at all. I will certainly be buying these for my other beds.

Helpful?56MNVX2X80RL13895356545
reply from Member's Mark Team

We're so glad you are happy with the cooling comfort of our mattress, Harri! Thank you for the 5-star recommendation!

May 21, 2026
Tricia
5 out of 5 stars review

I love this mattress.I paid a small fortune for our old mattress and this one is so much more comfortable.

Helpful?56MNVX2X80RL13895356545
Jun 10, 2026
Jessica
1 out of 5 stars review

Medium feels softer than soft.

Medium feels softer than soft - have to return in person to avoid shipping fees.

Helpful?56MNVX2X80RL13895356545