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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 131-140 of 168 reviews
Nov 23, 2025
Sheryl
5 out of 5 stars review

Wonderful!!!!

This is our 3rd mattress in 4 months. Finally a winner! I am 130 lbs and no back or other issues. We first purchased the Nectar Premier mattress it was to soft. I had a backache from day 1 that never went away even during the day. Then we purchased a Serta perfect sleeper firm mattress. My back ache went away, but it was very hard. My shoulders hurt sleeping on my side. Absolutely no give at all in that mattress. Decided to take a chance and purchase this Sams Hotel Premier Hybrid medium mattress at Sam's Club. It's perfect! It is definitely comparable to a high-end mattress. Very comfortable and supportive without being to soft or firm. It does seem very cool to sleep on which was also important to us. My only negative which is minor to me is it should be 14 inches high but mine measures 13 inches. Hope it holds up for years.

Helpful?56MNVX2X80RL13895356545
Nov 28, 2025
Leroy
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13895356545
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Nov 21, 2025
BRITTANY
5 out of 5 stars review

Best Mattress

I researched for over a month before purchasing. BEST PURCHASE EVER! I was waking several times a night hurting in my hips and lower back on my Temperpedic mattress. From night one on this Members Mark hybrid, I did not wake up once hurting. I even slept an extra two hours! This purchase is well worth the money.

Helpful?56MNVX2X80RL13895356545
Jan 29, 2025
WG
5 out of 5 stars review

Verified Purchase

Boxed Mattress

feels like a regular mattress- will not dissappoint

Helpful?56MNVX2X80RL13895356545
May 8, 2025
Kathi
5 out of 5 stars review

Verified Purchase

Dream of a mattress

So glad I found this on the app! Super comfy and at a great price!

Helpful?56MNVX2X80RL13895356545
Mar 11, 2025
GSW
5 out of 5 stars review

Verified Purchase

Comfortable

Surprisingly comfortable. Bought for a quest room

Helpful?56MNVX2X80RL13895356545
reply from Performance Sleep Products

Thank you for your review! We&#39;re so glad to hear that the mattress turned out to be surprisingly comfortable—especially for your guest room. We hope your guests enjoy a great night’s sleep whenever they visit!<br /><br />If you ever need help choosing another mattress or have any questions, we’re always here to help.

Sep 23, 2024
Michael T Smith
5 out of 5 stars review

Verified Purchase

Member's Mark Hotel Premier Hybrid Mattress

Comfortable, great value!

Helpful?56MNVX2X80RL13895356545
reply from Performance Sleep Products

Hi Michael -<br /><br />We are pleased to hear that you are happy with your purchase! Thank you for your review :)

Feb 15, 2026
Patrick
2 out of 5 stars review

Look Elsewhere

Incredibly mushy, zero support. We put it on an adjustable platform and it was terrible, we are just waiting for a replacement mattress to then return this mattress… Definitely look elsewhere.

Helpful?56MNVX2X80RL13895356545
Feb 2, 2026
BROOKE
1 out of 5 stars review

We have had this mattress less than 3 Months and it already has dents where we sleep. The one side never even rose all the way full so there is a slant Off the side

Helpful?56MNVX2X80RL13895356545
Feb 7, 2026
osfans
5 out of 5 stars review

Nice mattress

Just received our queen mattress yesterday and slept on it last night. We have the medium for firmness. I'd describe ours as more as medium-to firm. Great night's sleep - very comfortable and well made. We're happy with this purchase

Helpful?56MNVX2X80RL13895356545