I love this bed! I was weary about buying a bed in a bag but decided to give it a whirl. I will never look back about buying a mattress from a bed store. I am pleasantly surprised with how easy and efficient it was to put up. I was able to sleep on it the same night, but it continued to firm up for the next 3 days or so. I bought the firm for my room while my husband bought the medium for his room. I had back surgery about 2 years ago and my old mattress was 11 years old. This is my first time buying a firm bed. Now, the firmness will be a perceived feeling, but it is like a hotel mattress. It conforms to the body but doesn’t sink in. It is perfect for me and supports my back and hips perfectly. The medium also feels supportive but it conforms a bit more to the body and has a bit more give in the mattress. I have no aches or pains on either bed but the firm is more supportive for me and better on my joints. My husband prefers the medium but likes the firm, too. It really is just a matter of preference. Overall, medium is a perfect bed but the firm is more supportive for my condition. I’m very pleased with my purchase

We bought two twins a couple weeks ago (firm for husband and medium for me) for our king size platform. I really couldn't be happier, and my husband likes his, too. We both slept better immediately. Less tossing and turning from him, and I wake up in the same position I fall asleep in, with no extra stiffness/soreness. My only complaint is that when we measured (twice!), the twin x 2 was the correct size according to the chart, but now that they are here, unwrapped, and inflated, maybe the twin XLs would have fit a little better length-wise? Not a big deal for us, though...the foot of the bed is covered in sheets/blankets anyway, so it's not worth time or effort to exchange over a couple inches...but this is just a heads up for others who have different taste in firmness levels and want to try doing the same. Wait for the occasional $50 off and splurge. I think these mattresses are definitely worth it!

mattress was lopsided, the latex pad was not centered on the springs. the cover was too big for the bed. i tried 2 beds with same results. Getting sams to pick up the beds was nor a pleasant experience. i would not recommend this bed. i dont understand why this bed was given great test result on a leading reporting service.

Where do I even begin with the Member's Mark Hotel Premier 14" Hybrid Mattress? Let me start by saying the word "Premier" is doing some very heavy lifting in that product name — unlike the mattress itself, which can't even support a small child without swallowing them whole like some kind of foam-padded Venus flytrap. I've slept on air mattresses at 2 a.m. after Thanksgiving dinner that offered more structural integrity than this thing. Calling it a "hybrid" is generous — it's a hybrid of disappointment and regret. Fourteen inches of mattress and somehow every single one of them is useless. My kid sits on it and practically disappears into the abyss like it's a memory foam black hole. The only thing this mattress is firm enough to support is my growing resentment toward Sam's Club. Speaking of which — let's talk about that famous "Satisfaction Guarantee." You know, the one proudly plastered across their website and membership materials? Turns out it comes with a silent asterisk that reads: unless it's this mattress, in which case, good luck and may God have mercy on your spine. I tried to return it and was met with more resistance than the mattress has ever provided my back. Apparently "100% Satisfaction Guarantee" is more of a vibe than an actual policy. So here I am, stuck with a $400 slab of lies, sleeping like I'm suspended over a pit of marshmallows, wondering what I did to deserve this. If you're looking for a mattress that functions as a mattress, keep scrolling. If you're looking for an oversized, overpriced dog bed that will also teach you a valuable lesson about reading the fine print — this is your guy. Would not recommend to my worst enemy. Would recommend to my neighbor who keeps parking in my spot.

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Avoid at all costs. Mattress started to break down within weeks. And now I am dealing with customer service and that is a useless and extremely exhausting experience. Return started on 2-9 and it is 2-20 and I am still waiting for a call from the carrier. Have called Sam's Club 5 times now and each time am told ATI will contact you in 24 to 72 hours. Do not buy a mattress from Sam's. Quality is garbage and customer service is even worse!!!!

If you buy the Ultra Plush, expect a SUPER SOFT mattress. In fact it is so soft, it feels like it is actually hurting rather than helping since there is virtually no support. We like a plush mattress but this is nuts. When you lie on it, and we are not big people, from the side you can only see 80% of us. Medium firm is probably the best. The other issue is sheets staying on. The cover is incredibly slick and the sheets slip off with ease. You will need a zip-on mattress cover that has some friction to keep the sheets from slipping off the corners. All it takes is getting in the bed and a corner will come off. We have the right sized, deep pocket sheets (from Sams). If your weight is in the 100 to 120 pound range, you may not sink like a rock. An average adult (I weigh 190), I am in a hole. This one is going to being returned.

If you are looking for a true firm mattress this is not the mattress for you. We’re purchased other memory foam mattresses from Sam’s and have always been very pleased. When it was time for a new mattress I was skeptical of the hybrid mattress but decided to give it a try since one of the options was “firm”. After letting the mattress expand to its full size I was initially pleased with the overall thickness of the mattress. Then I slept on it. I have always had a firm mattress. I would rate this version of this mattress as soft. I verified that my receipt and the box I received all stated that I ordered and received a firm mattress. Unfortunately this will likely wind up being a complete waste of my money and will likely end up in a landfill sooner than expected.

Ordered King Medium. This was my first hybrid bed in a box. I have had the mattress for 6ish months... i am a side sleeper. Female, 53, 165 pounds and 5'4. At first it was good...but now my hips and lower back are hurting me. BTW I take Aleve at night too. The mattress has nothing wrong with it...no sag or indent. Just not working for side sleeping.

Purchased the "firm" version of this mattress a couple of weeks ago. Slept on it for 5 days now. Very comfortable, and the cooling top is great! "Firm" = support and a little give. Definitely not a hard mattress. No harsh smells were noticeable when the mattress was unwrapped. The box was a little beat up but the mattress was not affected. I would purchase again. Melissa H.