Hi Samantha,<br /><br />Thank you for your review of the Ninja Professional Plus Kitchen Blender System with Food Processor. We’re sorry to hear that the product you received didn’t match the image shown and understand how frustrating that can be.<br /><br />We recommend reaching out to Sam’s Club directly for assistance with the packaging or any discrepancies with your order, as they’ll be best equipped to address this concern. If you need support with your Ninja unit itself, our team is here to help at 1-800-365-0135.<br /><br />Kind regards,<br />Ninja Kitchen