Hi Coletta,<br /><br />Thank you for your feedback on the Professional Plus. We understand how frustrating this must be, especially when the item you received doesn’t match what was expected. This isn’t our usual standard, and we’d appreciate the opportunity to help. The items included with the Professional Plus should be a 72 oz Total Crushing Pitcher (64 oz max liquid capacity), two 32 oz single‑serve cups with Pro Extractor Blades and spout lids, and a 64 oz Precision Processor Bowl with chopping and dough blades, along with the guides included in the box. For assistance reviewing this and exploring available options, please contact our Ninja Customer Service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist further.<br /><br />Kind Regards,<br />Ninja Kitchen

Hello Van, <br /><br />Thank you for sharing your review. We&#39;re truly disappointed to hear that the mixer bowl for the Professional Plus blender system developed scratches. We understand how concerning this can be, especially regarding microplastics. Experiencing these issues can be stressful, and we&#39;d like the opportunity to explore additional options. We encourage you to contact us at 1-800-365-0135. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Ninja Kitchen