Thank you for taking the time to let us know. We apologize that your deck box arrived without a assembly guide. In order to get the assembly guide please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Hello Irene, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business, and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.