I just bought this deck box two days ago and during assembly I found out that it came with 2 missing crucial corner pieces called "LM" ( the box came with 4xLC and it was supposed to come with 2xLC and 2xLM). So I now have an unfinished and partially exposed deck box. Also, I want to mention that the deck box is not the best quality and has flimsy walls that don't fit together all that great, so I don't have the highest of hopes for this box actually protecting my patio furniture the way I'd hoped.

Upon trying to put this thing together, did not come with instructions to put it together. And the lid had come already cracked. So definitely not waterproof and have to go by pictures to try and put together. Halfway through putting together is when I noticed the product had come already defective. I would have included pictures but this review won’t let me.

This is terrible quality. I have had many Ketter boxes through the years and this is the worst! Very rickety and poor construction. Can’t sit anything, much, on top (don’t let kids sit on it). But mostly very bad due to not being the same from front to back. The back is very ugly. Could be okay as long as you have a solid wall to put back against.

I purchased this deck storage box to put our outdoor furniture cushions in while not in use. The box assembled easily following the instructions. The only thing I don’t like about it is that the lid doesn’t seal down tight against the box. It leaves some space in the lid for bugs and crawly things to get into the box even with the lid completely closed. It will stay dry, but the chance of critters getting into the box is there. We live in an area with a lot of pesky paper wasps that are always looking for a place to build their next nest.

I bought 2 of these. Both had deformed side panels that I had to reform with a blow dryer, both were missing parts. You can only deal with Keter customer service via email for parts. If I was not 2 hours away I would return these to Sams Club. It ticks me off to wait for parts for a new item and these boxes aren't cheap. I saw reviews from others that have purchased these and parts were missing, I should have listened. I hope Keter ships these parts out quick or Sam's Club will be my part supplier. Very disappointed. Don't be like me, find another product.

I recommend the following: 1 - Use a power drill screwdriver with a No.2 Philips bit to assemble it. Set it for a torque (autostop) of "1" or "2" and drive a screw in until the drill reaches full torque and "tap-tap-taps." Then check the tightness with a hand-held Phillips screwdriver. If it is good and tight, keep that setting. If too loose, increase the torque to "3." You will be screwing in a lot of 1" black screws, and you want them all equally tight and fully seated. 2 - When the plastic sides and bottom are assembled, there will still be a small gap where the edges come together, maybe just enough to slip a piece of paper into. It's enough that maybe spiders, ants, etc. could make an entry. Also, it would allow driving rain, or a lawn sprinkler, to put water into the box and that could lead to mildew or mold. So I bought a tube of silicone sealant and ran a bead all around the edges on the inside, sealing the box watertight (I think it would float now). 3 - While the top has a decent overlap over the sides, I wanted a more weather/watertight/insect proof seal between the bottom box and the top lid. So I bought a roll of 1/2 inch wide, 1/8 inch thick self-adhesive backed foam insulation and applied it all around the top of the box. Now the lid closes and seals with no gap whatsoever. 4 - The floor of the box is not strong enough for firewood or other heavy items, unless you support the bottom -- under the center -- with shims. It's great for seat cushions, pool floaties, beach balls, etc. 5 - The lid likes to be lifted straight up, from the center, and lowered straight down. The hydraulic lift tubes that help lift the lid and hold it when it is up are located at the rear left and right edges of the box, and don't want to be twisted. 6 - Last comment: Position it where it will not be sitting in standing water.

One Wind, Broke Off. Poor Design. Weak Joints. Customer Care said "Act of God" not covered under warranty. Do not buy this product. One wind, the closed lid opened itself and the lid's weak plastic screw hinge broke off and lid blew away and fell few feet away in the yard. Poor design. Now the broken lid, broken hinge, broken hinge screw hole. Total useless product.

Just purchased this item and all the small parts were missing. I followed the instructions to contact the customer service instead of returning this to the store and that was a big mistake. If your box is missing parts, I would suggest to return it to the store and don't bother contacting the customer service, because you might be dealing with a rude and lazy customer service representative. No, not all of them from Keter are like that, the first one I talked to was helpful, but unfortunately for me, they still didn't send me the correct parts and I had to contact them again twice after that because they kept sending me wrong parts and for some reasons I kept getting the same rude person on the last two calls. I'm glad I still keep the box, if the third missing parts order is still not correct, I am going to return this item.

Purchased yesterday. Assembled today. Tripped on piece that broke and has a hole in the lid. Called Keter. They said they don't sell replacement lids. If it was a warranty claim disassemble it and take it back. So much for being honest. Guess I'll live with broken MY LAST Keter product

I purchased the Keter 250 gal deck box and it was super easy to put together and the directions were excellent. The reason I gave my review 4 stars instead of 5 is because of a few broken pieces, namely 1 corner was severely cracked and the back panel was split. I still put it together and will fix the broken pieces with waterproof glue. Looking back I should have purchased it in-store and picked out a box that had no dents or rips. Oh well, sometimes pickup works and sometimes it doesn't.