Hello Wizeye, Thank you for sharing your positive feedback on your Swann System. We thank you for trusting Swann and choosing us for your surveillance security needs. If you have any questions or need assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team

Thank you for leaving a review Steve.<br />-SD, Swann Product Management

Hello Monti, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann NVR System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. This can also affect the performance of your push notifications. We have compiled a list of common issues that you may experience with your camera and troubleshooting steps to follow. See the link below. https://support.swann.com/s/article/8c4lvZCGAf We look forward to addressing some of the issues you mentioned with the updates to come. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hello EdwardB, Thank you for reaching out to us and sharing your feedback on our Master-Series 6 Camera 8 Channel NVR Security System. It has been brought to our attention that the cables included in the packaging have been packed tightly creating kinks in the cables. Our production teams have been made aware of this and we are working on a new packing method. If the cables you have received are not useable, please contact a member of our support team and have them replaced immediately. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is greatly appreciated. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hello Neil,<br /><br />Thank you for reaching out to us and sharing your feedback. We are sorry to hear you decided to return your system. Please note the cameras included in this kit have 4K Upscale HD Resolution. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. For real-time assistance. Please check the numbers below. <br /><br />USA/Canda: 1800 627 2799 <br />Australia: 1800 788 210 <br />United Kingdom: 0808 168 9031<br /><br />Please let us know how we may further assist you.<br /><br />Thank you<br />LV<br />Swann Customer Support

Hello Lisa, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. Push notifications and other communications to the device work best over a strong and fast internet connection. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection. If you have not already, contact our support team and request to be set for a Level 2 Callback. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hello Pinedale, Thank you for reaching out to us and sharing your feedback we are sorry to hear about your most recent experience with our Swann System. All cameras included in this kit can record in 4K resolution. Many features of this recorder will have to be accessed when connected to a monitor. Due to security reasons, not all settings can be remotely accessed. If you have not already, you will need to inquire with our support team to help get a better understanding of how the system can be set to cater to your needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

Hi Beatlesjam. We’re sorry to hear how frustrated you are with the remote‑access function on your old Swann systems.  Security is a top priority for us, and we understand your concern about port forwarding and third‑party apps. Swann’s latest systems have evolved beyond manual port forwarding. Our newer models now use secure QR code pairing, allowing a seamless connection between your system and our mobile app without needing to open ports on your router. <br /><br />As our technology continues to advance, so do our apps and features. While we strive to support as many devices as possible, some older hardware simply isn’t compatible with the latest innovations. Upgrading ensures you get the most out of the current security ecosystem, with improved performance, reliability, and user experience.<br /><br />If you need our assistance, we&#39;re always here to help. Your feedback is important to us.<br /><br />Mary - Swann Team