Thanks for your candid review! We would like to express our sincerest apologies for the installation challenges you've encountered. Please contact our Consumer Care Team at 800-544-1108 and our certified car seat technicians will gladly ensure you have a secure install. We can perform a video chat, to assess your installation and provide resources that you can explore to take your car seat in person to a certified car seat technician.

We’re very sorry to hear about your frustration. From your description, it sounds like there may be an installation issue, as the safety latch belt is designed to fit most vehicles when installed according to the instructions. We understand how concerning it is when a car seat doesn’t feel secure, and we take feedback like yours seriously. Please contact our Consumer Care Team at 1-800-544-1108—so one of our CPSTs on staff can guide you step by step to ensure the seat is installed safely, or assist with a replacement if needed.

Thank you for sharing your experience, and we&#39;re very sorry to hear how frustrating this car seat has been for you. Installation and everyday use should feel secure and straightforward, not like a constant struggle—so we completely understand your disappointment.<br />The straps should never be coming undone or twisting to the point of making the seat hard to use. We’d really like the chance to look into this with you, as the issues you’re describing aren’t typical and may indicate a defective part or something that needs adjustment.<br />If you’re open to it, our support team can walk through installation steps, help resolve the strap issue, or arrange a replacement if needed. Please feel free to reach out to our Consumer Care Team at 1-800-544-1108.