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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.2 out of 5 stars
stars258 ratings168 reviews
  1. 5 stars68% (176)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars5% (12)
  5. 1 star10% (27)

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Showing 71-80 of 168 reviews
May 29, 2025
BeBe
3 out of 5 stars review

I would not recommend this mattress. It was shipped in oblong box torn and tossed. No label of top or bottom of mattress all wrapped in an abundance of thick tight plastic. Very heavy oblong cardboard box and rolled so much it was giving away and becoming rounded. Very difficult for 3 people to pick up and move. FEDX had difficulty also. The mattress has NO springs in the side edges of the mattress where you would sit on the side of the bed. If it does you cannot feel them and they do not support you. There are coils and springs in bottom of mattress where your footboard is at. These coils and springs are lumpy bowed out and hard bowed buldged on the side of the cloth of mattress. The mattress itself took much work to get it open out and placed on the bed. It smells like high amount of paint or chemicals has been poured into the room where it on the bed at. This is day 2 and the smell with a fan on and the windows open is overwhelming and cannot be good for you at all. This mattress soft touch and the material top covers are beautiful. The material and the quality of this mattress is wasted money. I would never recommend it to anyone. The struggle of it all and the quality that you paid for is NOT worth it. I am very disappointed and referred others to be members of Sams. This mattress is not Sams Members quality at all. To send back or take back this mattress is out of the question. I would have to buy box and No Way you can roll this mattress back up. Get 3 or more men to get it out of my home and then carry in what a trailer back to the store or Van. Very disappointed to say the least. Home smell is not worth your time for this mattress either. I will never buy another rolled up mattress in a box.

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

We apologize for this experience, BeBe and ask that you please contact Member Support at (888) 301-0332 so they can assist you with a refund or exchange.

Sep 25, 2025
HankSA
5 out of 5 stars review

Verified Purchase

Comfortable. This was just right for a good night

Comfortable. This was just right for a good night's rest. We love our new mattress.

Helpful?56MNVX2X80RL13892653363
Sep 20, 2025
Jorge
4 out of 5 stars review

Verified Purchase

Nice

Great mattress for a great price

Helpful?56MNVX2X80RL13892653363
Oct 13, 2024
DWW17109
4 out of 5 stars review

Verified Purchase

Not really firm

Not as firm as I was expecting. I ordered the firm but the mattress is more like a medium firmness.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi DWW -<br /><br />I am sorry to hear this mattress did not meet your expectations. Sam&#39;s Club does offer our 100% Satisfaction Guarantee. Please use the link below for more information. Thank you for your review.<br /><br />https://www.samsclub.com/content/returns?xid&#61;ftr:return-refunds

Feb 10, 2025
Ronnie
1 out of 5 stars review

Verified Purchase

Not what it says

It says medium firmness on the box. I would have just as soon slept on bricks.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi Ronnie, that’s super disappointing — especially if you were counting on a good night’s sleep. We’re truly sorry to hear that it didn’t meet your expectations. Comfort is highly subjective, and while some customers love the support of the medium firm, we understand it may not be suitable for everyone—especially if you&#39;re looking for more cushioning. Perhaps you can exchange this for the Plush version and sleep better!

Dec 5, 2024
Kev
5 out of 5 stars review

Verified Purchase

Satisfied

Big man needs support and coolness. I got both. Great purchase for me.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi Kev - We are pleased to hear that you are happy with your purchase. Thank you for your review :)

Oct 6, 2025
ATC
5 out of 5 stars review

Verified Purchase

Heavy but great quality

Bring a buddy to lift with you as it is heavy. But install is very easy.

Helpful?56MNVX2X80RL13892653363
Sep 13, 2025
Cat
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Had high hope based on prior reviews. Purchased the first of Sept and so far for 2 1/2 weeks it has exceeded my expectations.

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Jan 3, 2025
Ann
4 out of 5 stars review

Verified Purchase

Comfy

No obnoxious odors when first inflated. Heavy so it doesn’t slide around. Comfy. A little too soft for my taste.

Helpful?56MNVX2X80RL13892653363
Feb 12, 2026
Eric B
5 out of 5 stars review

Verified Purchase

Its a little more than medium but sleeps great

Very firm but great

Helpful?56MNVX2X80RL13892653363