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Customer reviews for Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm) for
Member's Mark Hotel Premier 14" Hybrid Mattress (Available in Medium, Plush, and Firm)
4.1 out of 5 stars
stars
298 ratings199 reviews
  1. 5 stars65% (194)
  2. 4 stars10% (31)
  3. 3 stars7% (22)
  4. 2 stars4% (13)
  5. 1 star13% (38)

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Showing 51-60 of 199 reviews
Aug 28, 2025
Mike
4 out of 5 stars
4 out of 5 stars review

Medium is comfortable but too firm 4 side sleeper

Ordered the "medium" version first. We are going to return it and exchange for the plush. My wife is a side sleeper, and I am a back sleeper. So, we're trying to find the "middle ground" where we're both comfortable. I will update this review (or post a second review) once we get the Plush version in. That said, the bed is comfortable and seems to be well made. We've been on it about a month now, and while we do like it, the medium is just too firm. We're 5'7"/5'10", and ~130-170 lbs. Hoping the Plush version is softer. That said, I called Sam's club service number. They are having someone come pick up the mattress. This is great customer service. In the meantime, I have ordered the plush. I'm hoping for the best, but also I am purchasing confidently because of the great customer service I just received.

Helpful?56MNVX2X80RL13892653363
Jun 22, 2025
Nate
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Get this mattress!

So comfortable! And great price! I was in a bit of a rush to buy a mattress for some guests coming over. So, I didn’t fully read the full description on the box before buying. I didn’t realize this is actually a spring mattress with a memory foam top. The relatively small packaging tricked me. But, I was definitely not disappointed! The spring/foam combo is so comfortable!

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

We're so glad to have exceeded your expectations with our mattress, Nate! Thank you for the 5-star recommendation!

Dec 6, 2024
SG
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great Mattress!! Horrible FedEx Delivery!!

Ordered this mattress for my sister in San Antonio. FedEx showed it to be out for delivery for 4 days. Had to cancel the order and re-order for pick up because FedEx could never tell us where the mattress was. Sam’s really needs to rethink their delivery carriers.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi SG - We are happy to hear that you are satisfied with your purchase. We appreciate your review and will communicate this shipping delay and apologize for this inconvenience.

Nov 28, 2025
Gator
2 out of 5 stars
2 out of 5 stars review

1 year review

1 year review of the medium mattress by a 230lb side sleeper: Month 1: Foam was is so thick, its cloud like. Felt more like a plush than a medium. Months 2-3: Perfect. Slept great. Months 4-5: Noticing the foam layers are beginning to lose their loft. Month 6: Foam is starting to bottom out, I began to feel the coil spring layer on my side. Months 8-9: Mattress foam was no longer providing any support. I felt as if i was sleeping on a firm coil spring bed. I began thinking I'm going to need a new mattress soon.. 12 months: Mattress has been replaced and now in the towns dump where it belongs. I had high hopes for this mattress but the long term just isn't there.

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

Thank you for sharing such a detailed account of your experience over the past year, Leroy. We’re glad the mattress provided comfort in the early months, but we’re truly sorry to hear that the support diminished over time and ultimately didn’t meet your expectations. We take durability concerns very seriously, especially for sleepers who need consistent support. Your feedback helps us identify where improvements are needed in our foam and coil design. We’d appreciate the chance to learn more about your experience and explore options that may better suit your comfort needs so please contact Member Support at (888) 301-0332.

Mar 2, 2025
Mindy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Loving our new mattress

We were sceptical about a bed in a box but our sleep number got damaged so we found ourselves needing a mattress in a hurry in a Sunday so we ran to Sam’s and got this one to try until we could get a “good” one later. To our surprise, the mattress is super comfortable. We’ve had it two weeks now and we both love it. No tegrets.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi Mindy, thank you for your great feedback. We are so excited that you are enjoying your new mattress, and we love it too! The product was designed to offer superior quality using high end materials for a great price. Sleep well!

Sep 4, 2024
Jon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

XL Twin Pair

We bought two of the XL Twin size to replace our King size mattress, and use them on a pair of matching adjustable bases. We’ve only had them a couple of weeks, but so far we're both happy with them! This 14" thich mattress works well with the adjustable base, though a thinner mattress might work better.

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Hi Jon -<br /><br />We are pleased to hear that you are happy with your purchase. Thank you for your review :)

May 29, 2025
Alexie B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Feels like name brand for a fraction of the price

I work at a mattress store... all we sell are mattresses. That being said, my expectations are always high, and my standards are as well. This mattress feels EXACTLY the same as our previous queen size that was more than double the price. It is so unbelievably comfortable and supportive. Its worth the price for sure and i would buy it again tenfold if we need more mattresses in the future for other rooms

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

Thank you so much for this fantastic review and recommendation, Alexie! Sweet dreams!

Nov 22, 2025
SCOTT
1 out of 5 stars
1 out of 5 stars review

Bought Twin XL and the mattress measures the size

We ordered 2 Twin XL mattresses. Boxes claim to be Twin XLs but when we opened the boxes and allowed the mattresses to expand they measure as a regular Twin size mattress, 5 inches shorter than a Twin XL. All tags on the mattresses claim to be Twin XL.

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

Thank you for bringing this to our attention, SCOTT. We’re very sorry the mattresses you received did not measure up to the Twin XL size as expected. This is not the experience we want for our members. We’d like to investigate this further to determine whether there was a manufacturing or labeling error and make it right for you. Please reach out to Member Support at (888) 301-0332 and they'll do their best to make this right for you.

Feb 28, 2025
13th Gen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No longer skeptical of mattress in a box

My wife wanted to replace our $2,500 Stearns & Foster mattress because she sunk into her sleeping position after a few years (the mattress basically had divots in it where we slept). I didn't want to spend another $2,500 on a mattress so we compromised on our first ever mattress in a box. So far, it's been great. The only advice I'd add is medium is firmer than we expected. We're not disappointed - and we haven't tried the plush or firm - just saying our experience with the medium is that it's more like "medium-firm."

Helpful?56MNVX2X80RL13892653363
reply from Performance Sleep Products

Thank you for your detailed and honest feedback! We’re so glad to hear that your first experience with a mattress-in-a-box has been a positive one—especially after transitioning from a high-end Stearns &amp; Foster. It’s great to know that the mattress is meeting both your comfort and budget expectations.<br /><br />We also appreciate your note about the firmness level. Feedback like yours helps other customers make informed decisions, and we’ll be sure to share your insight that the “medium” feels more like a “medium-firm.”<br /><br />If you ever have questions or need support down the line, we’re always here to help. Wishing you and your wife many restful nights ahead!

Nov 21, 2025
GLENN
1 out of 5 stars
1 out of 5 stars review

Not true king sized

Overall the mattress is nice and comfortable, however it is not a true king size mattress. The specs on the website list it as being 76x80, but it is only 77" long. When I put it in the bed frame I noticed a large gap at each end compared to our old mattress. My feet hang off the end. I guess that's how they offer the Sam's discount by removing 3 inches from every mattress.

Helpful?56MNVX2X80RL13892653363
reply from Member's Mark Team

We are sorry the mattress did not meet your expectations, GLENN. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.